The Patient App from BIOTRONIK SE & Co. KG supports patients in their daily lives with a BIOTRONIK cardiac device. The app is intended for patients who want to be more active in their therapy and take responsibility for their own health.
Supported implants: IPG/ICD/CRT/BIOMONITORs
• Amvia Sky, Amvia Edge, Solvia Rise
• Edora, Eluna, Enitra, Enticos, Epyra, Etrinsa, Evity
• Acticor, Rivacor
• Ilivia, Ilivia Neo, Inlexa, Intica, Intica Neo, Inventra, Iperia, Itrevia
• BIOMONITOR IV, BIOMONITOR IIIm, BIOMONITOR III
• Future cardiac devices
As a patient, you can use these main functions of the Patient App:
• Document your symptoms quickly and easily with the Patient App.
• Share the documented symptoms automatically with your physician (1,2).
• View the time of the last data transfer (2) from your device to the BIOTRONIK Home Monitoring® system. The app helps you to troubleshoot any data transmission issues.
• You can quickly access your digital patient ID card if needed (e.g., during security check at the airport).
• Check the current battery and device status of your implant, indicating if the device is working properly (2).
• View data on your mean heart rate and mean heart rate at rest collected from your implanted device (2).
Full functionality of the app should be accessible when the implanted device is communicating with the BIOTRONIK Home Monitoring® system. Please always consult your doctor, before you start to use the app or Home Monitoring.
(1) Depending on the internet connection or app access setting in the Home Monitoring system, your doctor may not always receive your documented symptoms. BIOTRONIK Home Monitoring and Patient App are not a replacement for emergency care. PLEASE CALL YOUR LOCAL EMERGENCY NUMBER IN AN EMERGENCY.
(2) Internet connection via mobile network or Wi-Fi is required.
If you have any questions or feedback, please contact our support team at patientapp.support@biotronik.com
Do the developers even pay attention to the reviews being left about this app, so that they’re able to improve it? Because it doesn’t seem like it. It took me 2 tries before I was even able to download the app because the scanner doesn’t work, so everything had to be added manually and even after that, I still had to close out the app AGAIN and input everything in manually before I could even log in. The app is honestly a waste of space because it doesn’t show or record anything of importance in my opinion, just a question asking how you are feeling and shows the last time you recorded anything. This app needs a serious update
Developer Response
Dear greenbtg, we appreciate your honest feedback. Our priority always lies in the quality of our implanted devices. The app is an additional tool to support the life of patients with devices, and it has no influence on the performance of our implanted devices. Nevertheless, it is an important product to us, which we are working hard on to improve. But sometimes depending on the underlying reason and priorities it takes some time to implement feedback and fix issues in the app – like in your case. Please send an email to the BIOTRONIK Health Services Customer Service Center at patientapp.support@biotronik.com. Our specialists will assist you appropriately. Thank you!
Awful!
Sheila b71
I’ve registered my account, verified my e-mail and can’t get past the spinning/thinking circle of death! It refuses to open from my iPhone 13 Pro Max that says it’s compatible with Biotronic’s app 🤦🏼♀️ This would obviously be a great tool to have to monitor my pacemaker from home. Unfortunately it’s nothing more than a colossal waste of my time! For a company that has come so far in medical advances you’d think a simple app would be fairly easy for them to implement 🤷🏼♀️ So, so disappointed in this.
Developer Response
Dear Sheila,we appreciate your honest feedback.Our priority always lies in the quality of our implanted devices. The app is an additional tool to support the life of patients with devices, and it has no influence on the performance of our implanted devices.Nevertheless, it is an important product to us, which we are working hard on to improve.But sometimes depending on the underlying reason and priorities it takes some time to implement feedback and fix issues in the app – like in your case.Please send an email to the BIOTRONIK Health Services Customer Service Center at patientapp.support@biotronik.com. Our specialists will assist you appropriately. Thank you!
Limited usefulness
FirelordSprout
This app feels like an afterthought. The login isn’t persistent, isn’t recognized by Apple’s built-in password manager, doesn't have a URI set to be recognized by third party password managers, doesn’t support biometric login (Face ID, etc). Once you get in, it shows a splash screen asking how you’re feeling that won’t go away until 3-4 seconds after you press the X in the corner. Confirmation of the date/time of the last successful sync my pacemaker did is helpful. The teeny tiny graphs below it are of very limited use since you can’t zoom in or get the actual values being displayed. Would love to see more of my own data, in greater detail.
Developer Response
Hello,thanks for the feedback. We have forwarded it to the appropriate team.
I sure hope the Biotronik device works better than this app
MilczewskyMama
My rating should be a zero. This app has been a fail from the get-go. Can’t even register my device, and the App Support link is broken, so that says a lot right there. Yikes. I hope the medical device this app is supposed to support is okay. Now I’m worried. I’ll speak with my cardiologist tomorrow and voice my concern. Maybe he needs to find a better provider for implantable loop monitoring.
Developer Response
Dear MilczewskyMama,we appreciate your honest feedback. Our priority is always the quality of our implanted devices. The app is an additional tool to support patients' lives with devices, and it has no impact on the performance of our implanted devices. Nevertheless, it is an important product to us, which we are working hard on to improve. But sometimes, depending on the underlying reason and priorities, it takes some time to implement feedback and fix issues in the app. Please send an email to the BIOTRONIK Health Services Customer Service Center at patientapp.support@biotronik.com. Our specialists will assist you appropriately. Thank you!
This update includes
- minor bug fixes
- performance improvements
Version 2.9.0
The developer, Biotronik SE & Co. KG, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Health & Fitness
Contact Info
User Content
Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Identifiers
Usage Data
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
