MyTelenet
The all-in-one app
Only for iPhone
Free · Designed for iPhone. Not verified for macOS.
Everything you need to know about your subscription, services, products and more. You can find it in the MyTelenet app!
Check your usage?
- Monitor how much mobile data, text messages and call minutes you use.
- See how much internet is being used at home.
- Set usage notifications and limits for your family.
Arrange your Wi-Fi network smoothly?
- Be notified straight away if there are network problems.
- Resolve Wi-Fi problems immediately via a diagnosis of your network.
- Order a Wi-Fi pod and make your Wi-Fi coverage giga-fast everywhere.
- Give guests access to your Wi-Fi in one click.
- Measure your internet speed or restart your modem remotely.
Pay your bills in a flash?
- Check your outstanding balance and pay it immediately.
- View bills from up to 24 months back.
- With a detailed overview of all your costs and discounts.
- Request or change a direct debit authorization.
Manage your products easily?
- View all your products, clearly presented in detail.
- Add an extra product or switch off an option.
- Check and update your customer number, login and other personal details.
Questions? All the help you need is in the app
- Navigate to the answer to your question.
- Chat directly with us and our AI assistant.
- Ask experts in De Netweters.
- Find the nearest Telenet shop.
Never have to search again and always up to date? Then download the free MyTelenet app now!
Do you have any tips? All your feedback makes the app better. Feel free to let us know what you think in the app!
more Thank you for adding this additional feature! I love Telenet!
Thank you for adding this additional feature! I love Telenet!
Appointment with technician to install internet connection was made. Telenet informed that technician would come between 12:30 and 6pm, and most likely around 2pm. As we are in the middle of a relocation we proactively called customer support the day before AND the same morning and asked that the technician should call us should there be nobody at home. It turns out that technician did show up but at 12:25 (he left a note with time stamp, ie outside the scheduled time frame when none was home. When calling customer support to complain they said that technician came at 11:41am. That’s impossible as we were home at that time with front door open. Unreliable and dishonest company.
Appointment with technician to install internet connection was made. Telenet informed that technician would come between 12:30 and 6pm, and most likely around 2pm. As we are in the middle of a relocation we proactively called customer support the day before AND the same morning and asked that the technician should call us should there be nobody at home. It turns out that technician did show up but at 12:25 (he left a note with time stamp, ie outside the scheduled time frame when none was home. When calling customer support to complain they said that technician came at 11:41am. That’s impossible as we were home at that time with front door open. Unreliable and dishonest company.
A new update, an improved app! We fixed bugs and improved several screens. Don't want to miss out? We know how you feel. Update your app now and enjoy the best version.
App of your dreams? A dream scenario for us! Be sure to let us know via the app rating.
Is the app not what you expected, or do you have tips to make it even better? Send us all the details via the feedback form in the app. We'll work on it!
5.26.2 6d ago
A new update, an improved app! We fixed bugs and improved several screens. Don't want to miss out? We know how you feel. Update your app now and enjoy the best version.
App of your dreams? A dream scenario for us! Be sure to let us know via the app rating.
Is the app not what you expected, or do you have tips to make it even better? Send us all the details via the feedback form in the app. We'll work on it!
5.26.1 Apr 6
A new update, an improved app! We fixed bugs and improved several screens. Don't want to miss out? We know how you feel. Update your app now and enjoy the best version.
App of your dreams? A dream scenario for us! Be sure to let us know via the app rating.
Is the app not what you expected, or do you have tips to make it even better? Send us all the details via the feedback form in the app. We'll work on it!
5.26.0 Mar 31
We smashed a few bugs and improved the overall design.
5.25.0 Feb 23
We smashed a few bugs and improved the overall design.
5.24.1 Jan 30
We smashed a few bugs and improved the overall design.
5.24.0 Jan 26
Hurray, an improved version of the app! We've been working hard behind the scenes again and are getting one step closer to the perfect app. Make sure you have the latest version of the MyTelenet app to enjoy the improvements.
Totally wild about the MyTelenet app? We'd love to hear about it! Be sure to leave your app rating here. Somewhat less enthusiastic? Send us your feedback via the form in the app. Then we'll do our best to make the app even better!
5.23.2 Jan 6
Hurray, an improved version of the app! We've been working hard behind the scenes again and are getting one step closer to the perfect app. Make sure you have the latest version of the MyTelenet app to enjoy the improvements.
Totally wild about the MyTelenet app? We'd love to hear about it! Be sure to leave your app rating here. Somewhat less enthusiastic? Send us your feedback via the form in the app. Then we'll do our best to make the app even better!
5.23.1 12/17/2025
There's a new upgrade available for the Telenet app! It includes several improvements you'll be happy to see too. So be sure to upgrade to the latest version to discover them all.
Enthusiastic about what you discovered? Fabulous! Please let us know via the app rating. That really makes our day.
Not a five-star experience for you? We're disappointed to hear that. Use the feedback form in the app to let us know what you experienced that wasn't quite right. We'll get right on it!
5.23.0 12/11/2025
There's a new upgrade available for the MyTelenet app! It includes several improvements you'll be happy to see too. So be sure to upgrade to the latest version to discover them all.
Enthusiastic about what you discovered? Fabulous! Please let us know via the app rating. That really makes our day.
Not a five-star experience for you? We're disappointed to hear that. Use the feedback form in the app to let us know what you experienced that wasn't quite right. We'll get right on it!
5.22.2 10/27/2025
There's a new upgrade available for the MyTelenet app! It includes several improvements you'll be happy to see too. So be sure to upgrade to the latest version to discover them all.
Enthusiastic about what you discovered? Fabulous! Please let us know via the app rating. That really makes our day.
Not a five-star experience for you? We're disappointed to hear that. Use the feedback form in the app to let us know what you experienced that wasn't quite right. We'll get right on it!
5.22.1 10/23/2025
There's a new upgrade available for the MyTelenet app! It includes several improvements you'll be happy to see too. So be sure to upgrade to the latest version to discover them all.
Enthusiastic about what you discovered? Fabulous! Please let us know via the app rating. That really makes our day.
Not a five-star experience for you? We're disappointed to hear that. Use the feedback form in the app to let us know what you experienced that wasn't quite right. We'll get right on it!
5.22.0 10/21/2025
Curious to see your bill explained even more clearly? From now on, it’s easy in the MyTelenet app. Enjoying a temporary discount, sent a paid SMS, or maybe called a 0900 number? Your bill holds no more secrets. Update your app and check it out now!
5.21.0 10/07/2025
Bugs fixed? Screens improved? A better version of the app released? Check, check, check! Don't forget to update your app so you, too, can benefit from our hard work behind the scenes.
Has our hard work put a smile on your face? Please let us know. So don't forget to give our app stars in the app rating!
Did you expect more from it, or do you have a problem, great idea or other feedback about the app? Send us the details via the feedback form in the app, and we'll work on it.
5.20.1 09/15/2025
A new update, an improved app! We fixed bugs and improved several screens. Don't want to miss out? We know how you feel. Update your app now and enjoy the best version.
App of your dreams? A dream scenario for us! Be sure to let us know via the app rating.
Is the app not what you expected, or do you have tips to make it even better? Send us all the details via the feedback form in the app. We'll work on it!
5.19.1 08/14/2025
A new update, an improved app! We fixed bugs and improved several screens. Don't want to miss out? We know how you feel. Update your app now and enjoy the best version.
App of your dreams? A dream scenario for us! Be sure to let us know via the app rating.
Is the app not what you expected, or do you have tips to make it even better? Send us all the details via the feedback form in the app. We'll work on it!
5.19.0 08/11/2025
Hurray, an improved version of the app! We've been working hard behind the scenes again and are getting one step closer to the perfect app. Make sure you have the latest version of the MyTelenet app to enjoy the improvements.
Totally wild about the MyTelenet app? We'd love to hear about it! Be sure to leave your app rating here. Somewhat less enthusiastic? Send us your feedback via the form in the app. Then we'll do our best to make the app even better!
5.18.1 06/24/2025
Hurray, an improved version of the app! We've been working hard behind the scenes again and are getting one step closer to the perfect app. Make sure you have the latest version of the MyTelenet app to enjoy the improvements.
Totally wild about the MyTelenet app? We'd love to hear about it! Be sure to leave your app rating here. Somewhat less enthusiastic? Send us your feedback via the form in the app. Then we'll do our best to make the app even better!
5.18.0 06/16/2025
Hurray, Check & Smile now includes updated checks. Your improved Check & Smile is now available in your MyTelenet app. With Check & Smile we check everything for you. Whether your Wi-Fi is working perfectly. Whether your subscription still suits you. Whether you surf safely, and even surprising customer benefits. Make sure you have the latest version of the app.
Thrilled about the app? Leave your app rating here. Somewhat less enthusiastic? Send us your feedback via the form in the app. This will help us improve the app!
5.17.0 05/19/2025
Another step closer to the perfect MyTelenet app! Because we've been hard at work on several improvements again. Be sure to update your app so you don't miss anything and enjoy the best version.
Are you equally excited about our app? Do let us know, by rating the app! Is there something that doesn't work as it should, or do you have a good tip for us? Provide your feedback via the form in the app, and we'll work on it. Because we want to ensure that you have the best possible experience!
5.16.2 05/01/2025
Another step closer to the perfect MyTelenet app! Because we've been hard at work on several improvements again. Be sure to update your app so you don't miss anything and enjoy the best version.
Are you equally excited about our app? Do let us know, by rating the app! Is there something that doesn't work as it should, or do you have a good tip for us? Provide your feedback via the form in the app, and we'll work on it. Because we want to ensure that you have the best possible experience!
5.16.1 04/28/2025
Another step closer to the perfect TelenetMyTelenet app! Because we've been hard at work on several improvements again. Be sure to update your app so you don't miss anything and enjoy the best version.
Are you equally excited about our app? Do let us know, by rating the app! Is there something that doesn't work as it should, or do you have a good tip for us? Provide your feedback via the form in the app, and we'll work on it. Because we want to ensure that you, too, have the best possible experience!
5.16.0 04/24/2025
It was a big job. But now all those buzzing bees and annoying mosquitoes have been chased away, and that means you can enjoy a bug-free Telenet app again! We regularly check whether any have slipped in again, so keep your app up to date to avoid bug bites.
Enjoying our app? Then please leave an app rating because it'll make our day. Is there something that doesn't work as it should, or do you have a good tip for us? Provide your feedback via the form in the app, and we'll work on it!
5.15.1 03/30/2025
It was a big job. But now all those buzzing bees and annoying mosquitoes have been chased away, and that means you can enjoy a bug-free Telenet app again! We regularly check whether any have slipped in again, so keep your app up to date to avoid bug bites.
Enjoying our app? Then please leave an app rating because it'll make our day. Is there something that doesn't work as it should, or do you have a good tip for us? Provide your feedback via the form in the app, and we'll work on it!
5.15.0 03/25/2025
It was a big job. But now all those buzzing bees and annoying mosquitoes have been chased away, and that means you can enjoy a bug-free Telenet app again! We regularly check whether any have slipped in again, so keep your app up to date to avoid bug bites.
Enjoying our app? Then please leave an app rating because it'll make our day. Is there something that doesn't work as it should, or do you have a good tip for us? Provide your feedback via the form in the app, and we'll work on it!
5.14.2 03/06/2025
A new update, an improved app! We fixed bugs and improved several screens. Don't want to miss out? We know how you feel. Update your app now and enjoy the best version.
App of your dreams? A dream scenario for us! Be sure to let us know via the app rating.
Is the app not what you expected, or do you have tips to make it even better? Send us all the details via the feedback form in the app. We'll work on it!
more Version 5.26.2 6d ago
Data Not Linked to You The following data may be collected but it is not linked to your identity:
