In this update, we’ve added a highly requested way to structure your Knowledge Base: folders within categories. Now, dozens of articles won't be mixed into one long list. You can easily group materials by subtopics and keep even the largest knowledge bases perfectly organized. Managing your content has never been easier!

A small but important update • Fixed the "Unanswered" filter: it now shows bot-transferred conversations without customer messages (just like the web version). • Updated the technical foundation: the app runs even faster and more reliably.

We’ve brought rich text formatting to the app to make your customer replies clearer and easier to read. Now you can easily highlight key details and structure your messages on the go.

In the latest version of our mobile app, you're in for a host of exciting updates! Now you can send multiple files or images in a single message, making information exchange even more convenient and efficient. Additionally, we've fixed several issues: the bug causing extra push notifications during broadcasts has been resolved, and the error preventing video sending has been corrected. On top of that, we've polished the interface, fixing a few minor visual glitches for a smoother user experience.

In this version, we've fixed the input field in social media chats. It now correctly locks when the time to reply has expired, while still allowing you to add internal notes. We've also redesigned mention notifications to be more noticeable, and they will now arrive only during your set working hours. We've also made several internal improvements to enhance overall stability.

The app now correctly displays formatted text (bold, italics) and allows you to view multiple files or pictures in a single message. The ability to send such messages from the app will arrive in future updates. In the meantime, we've also fixed minor visual bugs for a more stable performance.

In this update, we've enhanced the file-sharing process: you can now specify the attachment type (image or document) when adding it to a chat. We also fixed a bug affecting the display of deleted leads, improving the app's overall stability.

You can now mention other operators directly in notes using the "@" symbol to quickly bring them into the discussion. We have completely rewritten the message input field, making it more stable and convenient, and have also fixed a number of minor visual bugs for a smoother experience.

Presenting the updated Dashly app! You can now use personalized saved replies with variables. We’ve also made several enhancements, including fixing a message duplication bug, to make the app faster and more stable.

Introducing an update to our app, which now supports personalized saved replies! Unlike shared replies, you can create and use messages tailored to your unique needs and preferences, making communication more precise and effective. We've also revamped the notification schedule section and fixed annoying bugs.

Improved push notification deliverability

In this version, we have fixed the issue of users continuing to receive push notifications after logging out of their accounts. Additionally, we've addressed several other minor bugs to enhance your user experience. Thank you for your support and feedback!

In this version, we have completely redesigned the authorization screen for your convenience, significantly improved in-app navigation, and made numerous minor but crucial changes to ensure faster and error-free performance.

The new update of our mobile application includes a feature for automatically unassigning conversations from unavailable agents. Now, if an agent enables this setting and someone sends a message in a conversation assigned to them while they are offline, the conversation will be moved to the Unassigned, allowing another agent to take it over.

In the new version, support for automatic assignment of conversations to agents has been added, which helps to increase the speed of query handling.

In this new version, we have made several improvements and fixes: - Fixed the operator status functionality. - Resolved the issue with inserting text from a saved response in another conversation. - Fixed the bug when opening a link within a message. - Addressed the issue with the list of available channels in the conversation card. Fixed other minor issues to improve stability.

In the new version, we focused on improving the main screen of the application - the list of conversations: - We updated the design of the list to make it even more attractive and functional. - Completely overhauled filters and added message search to improve the process of finding the necessary conversations and quickly responding to them.

We’ve released an update that majorly improves communication within the app: - Bug Fixes: Conversations are now more stable and reliable. - Updated Interface: Enhanced user experience with conversation and lead information. - No More Message Duplication: Errors in message sending have been eliminated. - Bot Reply Copying: The issue with copying bot replies has been resolved.

Bug fix

- Revamped Agent Profile Screen: Fully redesigned design and functionality of the agent profile screen to simplify management and access to agent information. Working with the profile has become even more convenient! - Bug Fixes: Fixed minor bugs for more stable application performance.

Fixed some bugs and improved performance. Also, removed application crash on older OS versions

Updates in Dashly app: - Improvements in the lead card: working with user information is now more convenient and efficient. - Conversations: fixed minor errors for more effective communication with customers

To give you something to cheer about on this gray october day, we've brought you a new update. We've worked on the bugs and here's what we have on board: - We've redesigned the mechanism responsible for notifications. Now they will come noticeably faster, as well as reduced the probability of losses - We have put back in place the lost search for articles in the Knowledge Base - Fixed a lot of minor bugs related to copying and sending messages Translated with www.DeepL.com/Translator (free version)

Fixed a few small but unpleasant bugs

- Updated the entire conversation card. - Added notification schedule. Now, you can customize the app so that push notifications don’t bother you when you don’t want them to. - Brought back the saving of written but not sent messages. Now, if you leave a conversation while writing a message, you won’t lose the text you’ve already written. - Also fixed a few small but unpleasant bugs.