This review is mostly for the developers and potential users that might experience the same issue I’ve been having. Little to no info online but the app features on the Now Plus advertise that the app’s tripod mode automatically reads the light from the cameras sensor and adjusts accordingly the exposure time i.e. the app will show the amount of time the subject will need to remain still before the shot is ejected. After noticing the time shown on the phone app fluctuated wildly even though the camera was steady and no light in the room had changed (from a few seconds to 60 min which I assume is that max it will read) I realized that the app is using the phone camera itself as the light meter, NOT THE NOW PLUS CAMERA SENSOR!!!! This is completely opposite of what’s stated in the manual and nowhere online or on Polaroids customer support anywhere. I’ve done a factory reset on the camera itself and deleted and redownloaded the Polaroid app to try and get different results but this is a huge mistake from the devs and renders the tripod mode almost useless if trying to remotely take self portraits or group shots where the user is in the frame. I very much hope this review reaches the development team and they can rectify this very inconvenient flaw in an otherwise streamlined system for taking artful instant photographs. Longtime I-type film user since the I-1 model and don’t know how this oversight happened but hopefully will be fixed soon.
Hello, we tested the app both with iPhone and Android and it's working as expected, calculating the light from the camera light sensor. It could be your camera light sensor is not working properly. Please contact us to service@polaroid.com mentioning ticket number 449683 and we'll follow-up with you directly. Looking forward to hearing from you.