LifeLock Identity Ratings and Reviews

Internet Technician used 2mobiles & 1 Land-line &!put my nbrs in his name & at his home address!!

After 50 yrs+ of services with AT&T, they could not find my name, address, or phone nbrs in their data base, which meant aid I’d not exist! A brave young lady discovered why I has NO Internet on my phone, Desk Top & TV. Her records reflected that I did not own my phone or & that wasn’t chilling enough….. AT&T informed me that there was -0- in their records, & I has just purchased an I-13 Pro-Max!!! I was horrified that the Internet Technician had added all 3 of my devices to his name & put on his account & listed at his
his residence!! I shuddered as my New Dell had been hacked by an unknown “Administrator” & that party had taken over my 1 person Microsoft 365 & the Technician had had his hands on the old computer & the new 1 too! And I’ve spent when the 1st one couldn’t connect to the Internet, which required the purchase of a new Dell Inspiron with Microsoft 11. It’s been hacked & Im told a server outside the US us embedded in my hard-drive. All of this escalated when I became enrolled in a “Secure” program. Then, onto myWiFi & when I disconnected my modem, the neighbor's’ WiFi went out too!! — A whole yr+ period of fraud while I’ve paid My eyes of blurred allegiance are OPEN & I’m back with Norton & about to connect my New I-13 Max Pro & with Norton, I’ll be taken care of! And I’m back with AT&T too & bye-bye to neighbor’s free ride!! J

Saved me thousands $$$

I have been a LifeLock member for more than 4 years now and they have literally and verifiably saved me tens-of-thousands of US dollars, maybe much more. My identity has been stolen twice since 2018 as I have a very high credit score, making me a prime target for professional hackers and thieves. That was my original reason for getting my LifeLock account. Upon the first attempt, LifeLock made freezing my credit bureau accounts and ancillary credit firms very thorough and as easy as could be at the time. LifeLock called me directly and worked with the banks and companies where the crimes had been attempted and all was resolved and secured within weeks, with no monitory loss to me and no change in my credit score. The second attack on my identity and financial accounts was about 18 months later and LifeLock stopped all attempts before they even began. LifeLock has saved me enough money to pay for the subscription cost 10 times over, for decades to come. With the Norton connection, I am even more sure now that my money, credit and identity are secure for the rest of my life. My credit score could not be any higher (literally) and I have LifeLock to thank for that.

It’s been rough so far

I’m not sure what the issue is but as of 12/4 I am writing this due to the terrible experience I’ve had in signing up for the service.
When signing up, the website glitched out and sent me back to the main page which made me think I was putting my info in on a phishing browser. I double checked and nope the domain is indeed Lifelocks…so to make things easier on myself, or so I thought, I contacted their sales department.
The first sales rep sent me to India after I got frustrated with her for asking for my social several times and putting it in wrong. The last sales rep to help me apparently didn’t sign me up for credit monitoring when I told her exactly what I was looking at online. This, according to their abysmal customer support who was wrong as I was able to sign myself for credit monitoring but can’t sign up my wife. They tried to advise me I needed to cancel my subscription and repurchase which would erase all info I had entered in to be monitored, about an hour of work. Whilst trying to work towards a solution with their customer service department, I encountered a very rude CSR who forgot to mute herself and started cussing me in Hindi. Unbelievable, I was discounted for these issues but I can’t let it go now as they’ve continued to make mistake after mistake in a VERY SENSITIVE PROCESS. I will be adjusting this review after their escalation team contacts me.

Developer Response ,

Hello, sorry to hear of your experience, we hope everything will be remedied to your satisfaction. The Indian part of CCS monitors all their agents' work and will surely draw consequences from your case. We hope you can keep us favor and appreciate the benefits of the app. Tereza*Norton

24/7 Bodyguard

I’ve had life lock for over 20 years. I was a victim of Identity fraud. Someone stole my personal information, hacked into my bank account, made a fake CA Dr Lic with my drivers lic number BUT their face on the lic. They then wrote more than 20K of checks out of my account in Houston and Dallas.

With the fraudulent Dr. Lic and credit card they rented a nice SUV in Houston from Hertz IN MY NAME that they NEVER returned.

By the time Hertz called asking when I was going to return the SUV….I was aware of the identity theft and told Hertz what happened.
I had to send sworn notarized documents saying I was not the person to the bank and Hertz. I filed a report with the police department. THE POLICE CAN DO NOTHING
The bank replaced the stolen funds within 2 weeks. I was placed on the Hertz DNR for a year and unaware of that until I tried to rent a car. I had to carry my certified documents with me for a couple years stating I was a victim of fraud. Hertz finally took me off their DNR list when I forwarded them the proof.

About 7 months later, I received a letter from Bank of America telling me the person(s) responsible for the IDENTITY theft were employees of BofA. 😳

WHO CAN WE TRUST if we can’t trust the banks. So, that is when I signed up with LIFELOCK.
YOU CAN TRUST LIFE LOCK
I Have not had a single problem ever since.

I sleep better knowing LifeLock is standing guard 24/7 over my credit!

Not worth $20 a month which can’t cancel easily

I’ve been trying to cancel my subscription for over an hour. I’ve tried automatic chat and it says I don’t have active subscription although my MasterCard says differently. The support page informs you that if I go to accounts page- All I have to do is press the cancel my subscription or unsubscribe feature and wallah... done.. I’ve been to account settings, my subscription, manage my subscription, support and help.. I should’ve spent the hour on hold rather trying to make it easy online as they claim. For services you receive for free from every credit card company, credit karma, and/or from the credit bureaus themselves, $20 a month isn’t worth the locking up ONLY TransUnion. When I applied for a loan, I told my bank.. oh I might need to unlock my credit for you.. they immediately responded with.. oh it’s fine. We got your info from Expedia. And Then I received notification of their inquiry from credit lock, credit karma, Expedia. You’re app should be called TransUnion lock/credit watch and notify. Misleading marketing. The services in this day and age are necessary and although I find these services needed.. it should be more broad and if you’re gonna charge a fee, do something more than what’s offered in just having an account somewhere else. Thank you. But no thank you. (That’s if I can ever find out how to cancel my subscription). Ugh.

You want security? This is a good way to go!

If I could give 4.5 stars. I would. But the only reason I didn’t is the user interface doesn’t really allow you to remove leaked info from data brokers. I don’t know if there’s a fee or not - but so far all I know is I can’t in general through Norton’s service.

Don’t know if your information is leaked? Passwords or usernames? Malware in your computer? Safety and protection with a secure VPN when you surf the web? NORTON HAS GOT YOU COVERED. They are extensive, I found out a few bits of my info were leaked (they look back as far as 2008!!! THATS OVER A DECADE!) Norton delivers and continues to. For such a price for Norton basic up to deluxe (and the price rate comparison is amazing just some $10 or so) you get a piece of mind for a whole year that you will be covered and protected by one of the best for the common consumer.

Other than my slight problem? I thank norton - and encourage those who are skeptical to give it a try! It’s not to much and I’m quite sure you won’t regret it.

Basic

App provides bare minimum . Even at the premium level you expect more access to update your information or even dispute information on credit reports . However you are expected to call in to do this. Sometimes I wonder if the real threat is providing all of your information to one security platform under the premises they will protect your information. I’ve noticed other features added into the app /premium service that you already expected the service to cover or at one time did cover . For example protection from identity thieves opening accounts at a payday loan. This now has a feature you have to activate within the app ( of course at no cost) which raises the question. Is LifeLock moving the goal post when there has been a breach in order to not be reliable for a service I’m paying for ?

NOT WHAT I THOUGHT

After having a news website tell me my phone was infected I decided to give Norton 360 a try. The LifeLock service seems to be working ok so far but it’s hard to tell. The reason for only 2 stars is because of the VPN. I don’t understand how it’s supposed to work but what I do know is most of the time I can’t get on the internet or any of my games I play. When the VPN is on it takes forever to get anywhere or I get a page not available notice. I tried to purchase something on my Walmart app and after 45 minutes of the order not going through I deleted my 3 Norton apps and “poof” my order goes through. I shouldn’t have to continually turn off the VPN to do anything. My 14 day trial is up in 5 days so I will probably cancel my subscription. One of my credit cards monitors the dark web already and I keep track of my credit scores daily so I’m not sure the subscription is warranted. Save your money and look elsewhere. I think there are better offers or products around. Maybe if things are changed I would have better things to say.

Highly Disappointed

After the ENTIRE United States was informed by all News stations that
3 Billion Social Security numbers were stolen by hackers I called LIFE LOCK and spoke to an employee saying that I wanted to upgrade my account to the highest level and I was informed that I cannot upgrade, but if I wanted to, I could give my Social Security number to them over the phone. ARE YOU KIDDING ME? You never give your Social Security number over the phone, especially after everyone’s Social Security numbers were hacked. Then I proceeded to ask where am I calling? What country are you in? The operator said the Philippines and I said I want to speak to somebody in the United States and they said that’s impossible. So how am I supposed to protect my other accounts that I need to upgrade? I wanted to upgrade to the highest possible level so I have my home title protected and I can’t do that because LifeLock won’t let their customers do that unless you give your Social Security number over the phone to these total strangers in another country. Explain to me how that’s protection?

Developer Response ,

Hello, thank you for your comment. To resolve this issue, we kindly request you to contact our support team directly. You may reach them via the following link: (https://www.nortonlifelock.com/us/en/contact-us/). Our team will be pleased to assist you. Hür*Norton

Terrible

A business offered to fully reimburse me for this product after they compromised my personal information. The cost was $300+. What I received was primarily several pages of advertisements wanting me to upgrade to all kinds of other Norton products. Norton woke me up the very next morning with robocalls warning me of title activity on a home I hadn’t owned in over 21 years, but completely missed my inclusion in other data breaches (for which I know my data has been exposed). Customer service all is transferred to India- be prepared to have a language barrier and be transferred around numerous times. I cancelled this overpriced and ineffective product within 24 hours. Steer clear.

**Update** I have completely canceled my LifeLock services, but now they are sending me unsolicited robo sales calls in the middle of the night. Do yourself a favor and never ever give your phone number to these people. You will regret it.