LiveDoc is a service provided by Health at Hand for Allianz Worldwide Care Members
See a doctor now via live video consultation on your mobile phone. No appointments needed, skip clinic waiting rooms and get immediate access to highly qualified doctors, wherever you are.
LiveDoc is available free of charge to eligible employees of organisations that subscribe to the service.
LiveDoc is serviced by Health at Hand, a Dubai-based telehealth provider licenced by the Dubai Health Authority.
EASY TO USE, FAST AND CONVENIENT
See a doctor within minutes from the comfort of your home or office.
WHAT TO EXPECT FROM VIDEO CONSULTATION
Just like a normal face to face consultation in a clinic, the doctor will talk to you about your symptoms and history, make an assessment and provide a treatment plan for non-emergency medical concerns.
HIGH QUALITY HEALTHCARE
Trustworthy, experienced and reliable, the Health at Hand doctors servicing the LiveDoc app offer the highest quality of medical expertise and are trained as telehealth providers.
ACCESSIBLE & TIME SAVING
Great for anyone who is too busy or unable to drive to a doctor’s clinic, you can use LiveDoc for yourself or your children.
EXTENDED WORKING HOURS
The doctors are ready to treat you from 6am to 10pm GST Saturdays – Thursdays and 9am-6pm GST on Fridays.
CONFIDENTIAL & SECURE
Your calls are always confidential and your private health data is in safe hands. We meet HIPAA (Health Insurance Portability and Accountability Act) standards, the most respected global standard for protecting sensitive patient data and are GDPR (General Data Protection Regulation) compliant. We will never share any of your information to a third party without your consent.
WHEN TO USE LIVEDOC
Perfect for all common non-emergency medical issues, the Health at Hand doctors provide immediate advice on a wide range of issues. Some examples include:
Colds
Coughs
Flu-like symptoms
Sore throats
Earaches
Sinus congestion and allergies
Headaches
Urinary problems
Indigestion
Vomiting
Diarrhoea
Eye infections
Rashes
For more information please visit www.myhealthathand.com/livedoc
We tried multiple times to verify our number sending an OTP to our phones but the app never sent the number. We tried multiple phones but to no avail.Also, the iPad version is buggy and does not allow for screen rotation and crashes if you try to upload documents (uploading photos was fine however).In the end we were unable to book an appointment with a doctor which defeats the whole purpose of this app. 😣
Improvement and bug fixes
Version 2.0.28
The developer, Health at Hand, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Financial Info
Contact Info
User Content
Identifiers
Sensitive Info
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Location
User Content
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
Health at Hand
Size
161.1 MB
Category
Medical
Compatibility
Requires iOS 14.0 or later.
iPhone Requires iOS 14.0 or later.
iPad Requires iPadOS 14.0 or later.
iPod touch Requires iOS 14.0 or later.
Mac Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
