Meal today was fresh & very good. This was my mom’s first time & she was impressed. The cashiers were friendly & everything was clean. I appreciate that there was a one way entry into the building & one way entry through the exit because of COVID. The tables were spaced out like it’s suppose to be. The salsa bar was closed but they have prefilled containers behind the counter-just ask for them. I also really appreciate that they are still honoring free refills in drinks. I know that there are some restaurants no longer doing this so I am glad that they are doing this here. Thank you very much for a wonderful meal.

Update feb 2024- second time using app so I had to reinstall it in line at the store. (Uninstalling apps is always faster than setting notifications on spammy-by-default one time use apps.) There is no anonymous guest checkout and it’s been too long to remember this one-off app account credentials. It is faster to order in person than to recover password or create a new account and redo all payment info. Deleted app. Enjoyed fast in person checkout. Subtracting star. Things to fix. 1/ add single sign on with google/apple or just support anonymous guests. 2/ Apple PayOriginal review.The app menu was clear and well organized. The app is snappy and appears error free. The workflow made it quick and easy to find items, put them in the cart and go to check out. However, there is no Apple Pay, so I dropped out of the flow and ordered somewhere else. It’s confusing to have an Apple app in 2023 that requires sharing in my credit card number and CVV. Otherwise I’d rate this a 5/5. If there exists an option for Apple Pay, the app should display this at checkout. Perhaps, if it’s only an option if you link your Apple ID with your Rubio log in, then the app should say so on the payment screen.

My app was hacked today and because I have a CC on file the hacker created a huge delivery order. Luckily my bank sent me an sms alert on the transaction and I was able to call the store manager and stop the order. Took me a minute to even get into the app to remove the card on file since I was going through forget password and never receiving the password reset link. Finally realized the app login was through Apple and was able to login that way and remove the card on file. My phone # is incorrect and not able to change it. There needs to be better security though, not sure how they infiltrated through Apple login and we’re able to create an order without any confirmation of the card being used (enter cvv or something). Just wanted to drop this here so the developer can fix this issue. Enjoy using this app and ordering but if I have to reenter a CC each time it becomes cumbersome on the go.

I wanted to like this app and it has some potential EXCEPT for where it counts: REWARDS!!! I had accumulated a couple of rewards and when I pressed “redeem” it allowed me to click the option to redeem but would NOT allow me to apply the coupons at checkout. I read the terms and disclosures properly and was within those guidelines. I have a 2 year old and this app would’ve been great for me to order, pickup and go. Instead I had to show up in person like they did back in the early 2010’s and order like most older people do (35+) - mind you I’m 37 😜My point being is I had to order in person, apply the coupon (which was accepted) and then wait for my order for about 20 minutes... all because the app “doesn’t get support that feature” or “yeah, we’ve been having problems with that for over a year now” is what the workers had to say. If the problem is a “known” issue, why not try and resolve it? I wonder how many people Rubio’s has screwed over because of this. I wonder if they know they too can get hit with a class action lawsuit over “false advertising”.People will be embarrassed to argue over a coupon and Rubio’s would win. I’d highly encourage your company to fix this problem and make it a priority before your company eventually goes out of business with Millennials. Your food is great and doesn’t compare!!! But the service is “iffy” and your app FAILS where it should matter the most.