• Earn personalized rewards – Receive tasty rewards like special items, discounts and more, just for being you!
• Refer a friend – Receive a personalized code to invite family and friends to earn more rewards.
• Mobile ordering - Order and pay in-app for fast pick up at the counter.
• Save your favorite orders - We'll remember your favorites, payment info, and any special requests.
• Stay in the know - You will be the first to hear about new menu items and upcoming promotions.
• Find your nearest Rubio's - Get directions and view hours of operation.
You can now earn personalized rewards with our new loyalty program.
Ratings and ReviewsSee All
I wanted to like this app and it has some potential EXCEPT for where it counts: REWARDS!!! I had accumulated a couple of rewards and when I pressed “redeem” it allowed me to click the option to redeem but would NOT allow me to apply the coupons at checkout.
I read the terms and disclosures properly and was within those guidelines. I have a 2 year old and this app would’ve been great for me to order, pickup and go. Instead I had to show up in person like they did back in the early 2010’s and order like most older people do (35+) - mind you I’m 37 😜
My point being is I had to order in person, apply the coupon (which was accepted) and then wait for my order for about 20 minutes... all because the app “doesn’t get support that feature” or “yeah, we’ve been having problems with that for over a year now” is what the workers had to say. If the problem is a “known” issue, why not try and resolve it? I wonder how many people Rubio’s has screwed over because of this. I wonder if they know they too can get hit with a class action lawsuit over “false advertising”.
People will be embarrassed to argue over a coupon and Rubio’s would win. I’d highly encourage your company to fix this problem and make it a priority before your company eventually goes out of business with Millennials. Your food is great and doesn’t compare!!! But the service is “iffy” and your app FAILS where it should matter the most.
Developer Response ,
We would like to apologize for your experience with the Rubio's Reward App. There is a way to order using the App. if you login as a Rewards Member, your coupons will be there ready for use as you check out. We would like you to contact us directly so that we can make sure this works for you in the future. Our email is email@example.com we look forward to talking to your soon.
Better but still has issues
I've notice plenty of improvements since the launch, many of which should have been launch features. However, there is a problem when customizing the tortilla to "Keto-style" in that the store Point of Sale system doesn't get the option. I've ordered through the app 4 times and the store always says there was no change to the tortilla when I select Keto-style. I ordered today and called the store just in case and yet again the option wasn't seen on their end. Please fix this. I'd add it to the Special instructions section if that existed, but that is also not a feature yet. Again, that's something the app should have had at launch.
Developer Response ,
Thank you for your feedback. We will forward this on to our engineering team to look into this.
Love the new app! I’ve been waiting for Rubio’s to finally release an app!
Only room for improvement would be to have a “Special Instructions” section. I like have the cheese on my burrito toasted and I can add the cheese as a customizable option but there’s no way to communicate that I would like it toasted. I have been calling the store after I place the order on the app to tell them that I would like the cheese toasted on my burrito.
But other than this, it’s a great app! Can’t wait until you get the rewards program up and running!
With Family Sharing set up, up to six family members can use this app.