Ride e-scooters/e-bikes at a discount!
"LUUP" is a sharing service that allows you to ride small e-bikes and e-scooters around town from anywhere and return them to the place you choiced. The service is currently available in Tokyo, Osaka, Kyoto, Yokohama, Utsunomiya, Kobe, Nagoya, Hiroshima, Sendai, Fukuoka, Kitakyushu and Hamamatsu! Please use this service for commuting to work, school, shopping, and other places that are a little too far to go on foot!
FEATURES
1. No license required! You can ride an e-scooters if you are 16 years old or older!
You can ride an e-scooter after passing age verification and a traffic rules test.
2. Complete everything from ride to payment with the app
Procedures to use are completed via the app and the ride begins. Payment is also made through the app, so all you need is a mobile phone.
3. Membership registration is free! You can start using it today!
You can use the service immediately after downloading.
4. Small but powerful electric assisted bicycles.
Although the vehicle is designed to be small, it is powerful, and anyone can ride it stably without getting tired. It is perfect for sightseeing or cycling for a change of pace.
5. High-density parking installation in our service areas
Parkings are densely located in the service area, so you can ride right when you want to, without having to walk for a long time to the parking. You can check the parking map from the LUUP app.
AREAS OF OPERATION *As of July 2024
Tokyo (Shibuya, Meguro, Minato, Setagaya, Shinagawa, Shinjuku, Chuo, Chiyoda, Koto, Sumida, Taito, Bunkyo, Toshima, Nakano, Suginami, Arakawa, Kita, Ota, Itabashi, Adachi, Mitaka, Musashino)
Yokohama City (Kanagawa, Naka and Nishi areas)
Osaka (Kita and Minami areas)
Kyoto (Kyoto City)
Tochigi(Utsunomiya City)
Hyogo (Kobe City)
Aichi (Nagoya City)
Hiroshima(Hiroshima City)
Miyagi(Sendai City)
Fukuoka(Fukuoka City, Kitakyushu City)
Shizuoka(Hamamtsu City)
Other areas and nationwide!
HOW TO USE LUUP
You can use LUUP in [4 steps]!
1. Find LUUP parkings around town
You can find parkings on the app's map
2. Use the in-app camera to read the QR code on the vehicle and unlock it
Select the parking point for returning before the ride to ensure the return of the vehicle (* You can change the place during the ride)
3. Start the ride to the destination
4. End riding when you take a photo of your LUUP bikes or scooters parked in the parking and make an in-app payment
PRICE
Prices vary by city and region.
Rates for Tokyo, Osaka City: 50 yen (including tax) as basic ride fee + 20 yen per minute (including tax) as time fee
Rates for other major areas: 50 yen (including tax) as basic ride fee + 15 yen per minute (including tax) as time fee
*Currently, the same fee applies to both e-scooters and bicycles.
*Prices may differ in some areas. Please see the LUUP help page for details.
NOTES
- Credit card registration is required.
*The name "loop" is sometimes incorrectly used, but the correct name is "LUUP".
*"QR Code" is a registered trademark of DENSO WAVE INCORPORATED.
First time in Tokyo, coming from Houston, Texas USA. I do not know the language and have never been in a country where they drive on the left side of the rode. The driving instructions/test was so simple and effective, I traveled an hour in a very busy Tokyo city without any issues.Thank you! I saved so much money and even got a discount on the first ride!- Ruben Dion
Will take your money
Chandler_001
I used this app to ride around Tokyo without any issues. I then look in the app and my wife and I both were charged $190 each for “parking in a wrong terminal”. When I reached out to their customer support explaining that I parked exactly where the app told me to. I was informed there was nothing they could do and that their system is perfect and without flaws. I asked for a phone number to call someone and they gave me nothing. They just informed me that they will be stealing my money with no review or dispute process. If this happens to you, they will take your money! If you make a mistake or the app makes a mistake when parking, they will take nearly $200 from each person involved with no concern and you will not be able to defend yourself or file any kind of a dispute claim. If I could give 0 stars I would. I could have bought a bike and done as many rides as I wanted to with the price my wife and I were charged for a GPS mistake.
WASTING VALUABLE TIME
HAYABUSA_88
If you come to Japan and you don’t have transportation, good luck because this app will not work unless you verify your age with ID card there’s several types of IDs. They have the passport residence card, drivers license, and IC card yet they don’t work none of them work. I tried multiple different types of cards that I have from United States. I have my passport they asked I provided the passport and still they don’t verify. I submit the information. Yet it still doesn’t work sadly I cannot be able to use this bicycles for daily activities. I’m staying in Japan for three months. I come to Japan and stay three months. Every year therefore I need transportation I know there’s a train. I know there is a bus public. Transportation is available but to a certain time. The public transportation ends at 12 AM depending where you are. Not in Tokyo, I’m not in Osaka and I’m not in a big city I’m staying in a small town where there is no public transportation after 12 AM. The last train runs at 11:45 PM or 12 AM. The bus stops providing transportation around 11 PM so you may ask yourself I need to go to the convenience store. Do more things I need to do my laundry. I need to dry my clothes, but you cannot do anything without this app. This app is absolute garbage it actually verifies your SMS text message it verifies your it verifies when you submit the rules of traffic but when you want to submit your ID card such as passport, they know that you are using phone number and you are submitting the SMS text message that they therefore it should be understandable that the passport should work yet. It reads the information you input the information. Easy to read and submit yet the application provide you automatically information that is telling you that your age is not verified. Therefore it makes it impossible to use so if you’re gonna be in Japan, trying to go somewhere afterwards after this time frames or maybe just you don’t have a way to go anywhere because you don’t have a vehicle or a bicycle good luck I’m thinking about trying an Uber or probably using a taxi which I hate. I hate taxis in Japan they rip offs.
Total waste of time
ALERT44
Many QR codes to scan, most lead to nowhere. Once manually downloaded the app it is impossible to input my birth date therefore no way to get an account. (Actually I figured out a work around for that - sadly!) ZERO customer service. Their web page is 100% Japanese to be positive no foreigner can complain or ask for help. We wasted many hours over several days with this company. Just avoid the frustration and travel by a different method. Parking the vehicle again is ridiculous- my hotel had 4 of 6 spaces EMPTY- but it was impossible to return there. I had to ride it 1 Km away from my hotel - although I rode past several other empty parking places all were FULL in the app. Super frustrating waste of time and money.
Thank you for using LUUP.
In this update, we have made the following improvements
- Improved stability and usability, and fixed minor bugs
If you like the app, please help us rate it.
Thank you for your continued support of LUUP.
Version 1.125.1
The developer, Luup, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Location
Contact Info
Identifiers
Usage Data
Data Linked to You
The following data may be collected and linked to your identity:
Financial Info
Location
Contact Info
User Content
Search History
Identifiers
Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
Luup, Inc.
Size
235.6 MB
Category
Navigation
Compatibility
Requires iOS 16.0 or later.
iPhone Requires iOS 16.0 or later.
Location
This app may use your location even when it isn’t open, which can decrease device battery life.
Languages
English and Japanese
Age Rating
4+
4+
This app has an age rating of 4+ with content restrictions. Some content may be rated higher, but access is managed by the developer through in-app controls.
