Embrace Pet Insurance

Name: Embrace Pet Insurance
Rating: 4.8 (45806 reviews)
Author: Embrace Pet Insurance Agency, LLC

MyEmbrace Customer App

Free · Designed for iPad

46K Ratings
Ages

4+
Years
Category

Lifestyle
Developer

Embrace Pet Insurance Agency, LLC
Language

EN
English
Size

44.9
MB

Your pet’s health doesn’t wait––and now, neither do you. With the Embrace Pet Insurance app, everything you need to manage your policy is right at your fingertips. From filing claims in minutes to tracking reimbursements in real time, staying on top of your pet’s care has never been simpler. Track coverage & remaining limits: Know exactly what’s covered, what you’ve used, and what remains. Submit claims with ease: Snap a photo or upload documents directly from your phone. No paperwork, no hassle. Monitor claim status in real time: Stay updated every step of the way, from submission to reimbursement. Add pets or adjust your plan: Life changes––your coverage can too. Update your policy whenever it works for you. Access policy documents anytime: Download, review, and share forms without printing or scanning. Update billing & account details easily: Make changes quickly and securely, all in one place. Get help when you need it: Reach support by phone or email directly from the app. Built for busy pet Whether you’re at the vet, at home, or on the go, the Embrace app makes managing your pet insurance simple, fast, and stress-free––so you can focus on what matters most. Not a policyholder? Get a free quote at http://www.embracepetinsurance.com in minutes.

Ratings & Reviews

4.8

out of 5

46K Ratings

Fantastic overall!
05/14/2023

MandyMWSE
First, the customer service is A+, the few times I’ve talked to a representative they have been so kind, patient and informative. When we were shopping around, the woman that we talked to from Embrace was the only one to take time and look at the different things our dogs breed is prone to and make sure those would definitely be covered under the plan we were looking at. No other company took that time. Submitting a claim is easy and being able to see where the claim is in process is also easy. Quick to hear back and quick to reimburse. The app is also laid out so that it’s a breeze to use.The preventative care plan is also the most comprehensive out of all the insurance companies we looked at. We have a dog whose breed is prone to bloat so we wanted to get him gastropexied as a preventative step. Every other company we talked to wouldn’t cover that procedure unless the dog had already bloated. So glad we went with Embrace and we make sure to tell our friends and family members with pets to look into it as well.

Developer Response
Hi Mandy, thank you for the feedback! We are so happy to have you and your pup as part of the Embrace family!
Fantastic overall!
05/14/2023

MandyMWSE

First, the customer service is A+, the few times I’ve talked to a representative they have been so kind, patient and informative. When we were shopping around, the woman that we talked to from Embrace was the only one to take time and look at the different things our dogs breed is prone to and make sure those would definitely be covered under the plan we were looking at. No other company took that time. Submitting a claim is easy and being able to see where the claim is in process is also easy. Quick to hear back and quick to reimburse. The app is also laid out so that it’s a breeze to use.The preventative care plan is also the most comprehensive out of all the insurance companies we looked at. We have a dog whose breed is prone to bloat so we wanted to get him gastropexied as a preventative step. Every other company we talked to wouldn’t cover that procedure unless the dog had already bloated. So glad we went with Embrace and we make sure to tell our friends and family members with pets to look into it as well.
Developer Response 05/16/2023
Hi Mandy, thank you for the feedback! We are so happy to have you and your pup as part of the Embrace family!
The 100% Best Insurance & Easy App
10/01/2021

Svshsj
This is a review for both the company and app as a whole. Embrace was an easy choice after reviewing my pets options. Unfortunately I used my Embrace Insurance a lot for my pet. From the start of her coverage to the end, Embrace was quick to review my claim, process and pay out. It was also very easy for me to get a hold of an actual person when I had questions. When the time finally came to let my pet go, Embrace cancelled my policy which took one more difficult phone call off my list. The app was not the easiest to use at first, but they listened to feedback and improved it tremendously very quickly. The stress of dealing with what I dealt with made me procrastinate in sending my claims, however submitting the claims took maybe 3 minutes each once they got their app streamlined, it was so easy. Simply put, I will never have my pet insured through any other company and this company takes pride in delivering top notch customer service in very stressful times. Customer for life.

Developer Response
Hello, thank you for the feedback! We are so happy to have you and your pets as part of the Embrace family! We are happy to hear the improvements to the app have made submitting claims easier.
The 100% Best Insurance & Easy App
10/01/2021

Svshsj

This is a review for both the company and app as a whole. Embrace was an easy choice after reviewing my pets options. Unfortunately I used my Embrace Insurance a lot for my pet. From the start of her coverage to the end, Embrace was quick to review my claim, process and pay out. It was also very easy for me to get a hold of an actual person when I had questions. When the time finally came to let my pet go, Embrace cancelled my policy which took one more difficult phone call off my list. The app was not the easiest to use at first, but they listened to feedback and improved it tremendously very quickly. The stress of dealing with what I dealt with made me procrastinate in sending my claims, however submitting the claims took maybe 3 minutes each once they got their app streamlined, it was so easy. Simply put, I will never have my pet insured through any other company and this company takes pride in delivering top notch customer service in very stressful times. Customer for life.
Developer Response 10/04/2021
Hello, thank you for the feedback! We are so happy to have you and your pets as part of the Embrace family! We are happy to hear the improvements to the app have made submitting claims easier.
There when you need it
03/13/2024

Eric Fishon
so you never really think about having to put a claim in and you just usually think about paying your policy each month and each year the only time you will look at your policy is the first day you sign up and on your premium annual notification. You sometimes wonder if you should change your premiums as money gets tight and then you’ll always remember your animal is your family and on the days like now that I am glad I am part of the Embrace family. extremely hard time right now with my cat Romeo and I haven’t had a single problem with the claims process. I'm glad that's one less thing I need toThink about right now and whether or not toGet him the services he needs. Thank you Embrace
There when you need it
03/13/2024

Eric Fishon

so you never really think about having to put a claim in and you just usually think about paying your policy each month and each year the only time you will look at your policy is the first day you sign up and on your premium annual notification. You sometimes wonder if you should change your premiums as money gets tight and then you’ll always remember your animal is your family and on the days like now that I am glad I am part of the Embrace family. extremely hard time right now with my cat Romeo and I haven’t had a single problem with the claims process. I'm glad that's one less thing I need toThink about right now and whether or not toGet him the services he needs. Thank you Embrace
Embrace Is Great Until They’re Not
02/28/2024

Lizz_ba_dizz
Embrace for me as a great…until they had to start covering claims. Multiple times I had agents attempt to deny a claim for an invalid reason, and only after clearing showing them they were in the wrong did they approve it and acted almost clueless. One time repeat claims (for physical therapy on multiple dates) for the exact same exercises was given different claim amounts! Each agent had a different reasoning which adds up to that Embrace tries their best to deny paying claims which they are responsible for; which is what we pay them a monthly premium for!On the last issue I had with them, note the agent told me Embrace is allowed to speculate whatever they want to deny a claim, and if a vet writes an appeal letter they can choose to override it and say they think the treating vet is wrong. I’ve sent these communications to outside parties to view for consumer fraud, and I wanted to make it clear that Embrace has had a shifty history and not something I would recommend as being trustworthy.

Developer Response
Hello, we’re sorry to hear that your pup has been having issues. We are so happy that Embrace has been able to help you and your pup through these times.
Embrace Is Great Until They’re Not
02/28/2024

Lizz_ba_dizz

Embrace for me as a great…until they had to start covering claims. Multiple times I had agents attempt to deny a claim for an invalid reason, and only after clearing showing them they were in the wrong did they approve it and acted almost clueless. One time repeat claims (for physical therapy on multiple dates) for the exact same exercises was given different claim amounts! Each agent had a different reasoning which adds up to that Embrace tries their best to deny paying claims which they are responsible for; which is what we pay them a monthly premium for!On the last issue I had with them, note the agent told me Embrace is allowed to speculate whatever they want to deny a claim, and if a vet writes an appeal letter they can choose to override it and say they think the treating vet is wrong. I’ve sent these communications to outside parties to view for consumer fraud, and I wanted to make it clear that Embrace has had a shifty history and not something I would recommend as being trustworthy.
Developer Response 02/27/2023
Hello, we’re sorry to hear that your pup has been having issues. We are so happy that Embrace has been able to help you and your pup through these times.

Thank you for using the Embrace Pet Insurance app! We’ve rebuilt the experience from the ground up to be faster, more reliable, and easier to use. This release includes performance improvements and behind-the-scenes enhancements to reduce crashes and keep things running smoothly. Stay tuned for more updates and features coming soon!

Version 2.0.0

1d ago

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The developer does not collect any data from this app.

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