This apps has many bugs and lacks intuitiveness. It freezes up a lot, and it doesn’t reset by just logging out and then back in or by restarting your phone. I’ve had to reinstall it at least 6 times in the 2 months my company has been using it. Also, if you have dual roles, like both caregiver and responsible party, you can’t toggle between roles in the app. You have to log out and login again. The developer of this app need to do a major overhaul to make it more functional!

The Agency I work for has always used paper timesheets. They then decided to move to this new cashe evv app and unfortunately I am having all kind of issues. My first pay period this app removed my client from my account and so I couldn’t clock in any more hours. I have contacted support team and they were unable to help me, even told me I may have to wait to get payed until the app creator fix this issue. That definitely did not happen because that is unfair and definitely not my fault! Many other people were having the exact same issue the same week but for some reason my account was still stuck. Why is it so hard to just add the client back onto my account? My account still says “No recipients and it is still a issue in the middle of another pay period, and I really hope this issue gets taken care of because it’s really slowing things down. Lucky for me I am allowed to turn paper time sheets in the meantime, but wasn’t expecting such a long wait time for someone “WHO CAN FIX IT” to reach out to fix this issue. Thank you.

this app has caused more headaches and issues than I’ve ever had with any type of timesheet. It locks up, it freezes, it’s inconvenient because you have to log out to go back-and-forth between caregiver and responsible party. And if you want to change some thing after a certain point you have to email and request them to release it instead of just being able to go in and manage it yourself. Also the constant messages on there, like we are criminals with the wording. Constantly warning about fraud as if that’s such a huge problem. The biggest fraud is with healthcare providers. Not your average citizen has given up a lifestyle in order to care for other people or a loved one. I hate this app, I wish they would fix it and make it user-friendly and less condemning of healthcare workers who work at home.

If I could give it zero stars I would. My job used to have paper timesheets then we switched to this and it’s awful. Half of the time it doesn’t take your location when clocking in or out but shows the location arrow at the top of the screen indicating that it should be taking your location but whenever I sign to confirm my hours worked it says that it could not confirm my location. It’s getting very frustrating because I could lose my job if this app doesn’t take my location!!! I’m quite sick of it actually. You would think that an electronic verification system would be able to verify your location but I guess not. Companies beware you may spend more time fixing hours & verifying if people worked than having anyone working the hours!