BMC Helix Track-It!

Name: BMC Helix Track-It!
Rating: 2.8 (8 reviews)
Author: BMC Helix, Inc

Help Desk and Asset Management

Free · Designed for iPad. Not verified for macOS.

8 Ratings
Age Rating

4+
Years
Category

Business
Developer

BMC Helix, Inc
Size

102.9
MB

Track-It! is a customizable, web-based application with an easy-to-use interface that suits the service needs of many departments. The workflow software reduces operational expenses, and the graphical reports display the data you require to meet your business needs. Track-It! assists the help desk personnel in providing quality service to their internal and external customers. This mobile application provides helpdesk technicians access to Track-It! to review assigned requests, submit requests, and update requests. This also enables technicians to search through the knowledge base to find out solutions for issues being reported.

Ratings & Reviews

2.8

out of 5

8 Ratings

Great while it worked
11/10/2022
nbhawkins
Was working fine until it wasn’t. Like another user said, it claims we are behind a revision when we are, in fact, ahead.
Great while it worked
11/10/2022
nbhawkins

Was working fine until it wasn’t. Like another user said, it claims we are behind a revision when we are, in fact, ahead.
Asset Scan Needs update ASAP
07/27/2022
JustJohnDoe
This app is useless for those that you it was an inventory/asset scanner. I can’t believe that they would not bring over any of the features and functions of the old Windows CE app.- doom scrolling issues: if you have a location that starts with the letter z, you have to scroll and wait for it to load every letter in the alphabet before you get to z. It takes 10 mins. Why can’t it auto detect as you’re type? Oh wait, there’s no typing function.- same deal with department: no search, no auto fill, no nested hierarchy like buildings and rooms- doesn’t even integrate with lines pro scanners that we bought for it when trying to scan inventory/asset; we’re forced to use the iPod’s cameraThis has to be better!!!
Asset Scan Needs update ASAP
07/27/2022
JustJohnDoe

This app is useless for those that you it was an inventory/asset scanner. I can’t believe that they would not bring over any of the features and functions of the old Windows CE app.- doom scrolling issues: if you have a location that starts with the letter z, you have to scroll and wait for it to load every letter in the alphabet before you get to z. It takes 10 mins. Why can’t it auto detect as you’re type? Oh wait, there’s no typing function.- same deal with department: no search, no auto fill, no nested hierarchy like buildings and rooms- doesn’t even integrate with lines pro scanners that we bought for it when trying to scan inventory/asset; we’re forced to use the iPod’s cameraThis has to be better!!!
I longer works.
08/21/2021
Austin in MD
After updating to the latest release this client app won’t load and says I need to be running 20.19 or higher. I’m on 20.20.
I longer works.
08/21/2021
Austin in MD

After updating to the latest release this client app won’t load and says I need to be running 20.19 or higher. I’m on 20.20.

Bug Fixes

Version 26.01.003 Apr 27

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: BMC Helix, Inc.
Size: 102.9 MB
Category: Business
Compatibility: Requires iOS 14.0 or later.

iPhone
Requires iOS 14.0 or later.

iPad
Requires iPadOS 14.0 or later.

iPod touch
Requires iOS 14.0 or later.

Mac
Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.

Apple Vision
Requires visionOS 1.0 or later.
Age Rating: 4+

4+

Learn More