So far so good, would be great if I can search within the category instead of a general search, for example if I’m looking for banana in fruits, instead of scrolling to search for banana I would type the word banana in the search bar, but it would show me all products containing banana.. (banana cake, banana milk, banana flavor essence.. etc) some refining to the search method would make the app more user friendly.

It’s a good app but my First problem is; when I know the store has a product but the online store does not sell it, my Second problem is to select a product available online but receive a call a few minutes before the delivery time only to be told that the item is out of stock and if I request to replace it, it adds two or three more hours onto the original already late delivery scheduled time. Suggestion: The Saudization enforcement program would be a good thing here; Hire a person that itemizes all entries and exited items from the online store; stock the missing items and your online store will never skip a beat. My third and final issue: as a Latina/ Hispanic person I’ve been given peeled green papaya and mango when I order the ready to eat fruits. Please know that not all Hispanic sounding last names are actually Hispanic. I suggest that before your customer service representative calls a Hispanic/ Latin person over the phone and speaks in Tagalo or in a language that we don’t speak or assume we’re from a certain nationality; it’s best to pick up the phone and inform the client what is and what is not available, this will allow for the client to express their preference. The ready to eat fruit is a wonderful option but as a store, it’s best to always assume nothing about the client and instead give the client options.These three tips will not only increase your customer service and delivery but profits and hiring the right people for the much needed job gap in stores.

Had to update the app today, no big deal. When I try to open the app it wants to update birthdate and gender, no big deal. When I hit “submit” I get a temporary token not valid error message and can’t proceed to make an order. Also tried to skip the update, but got same “temporary token not valid” error and can’t proceed again to make an order. Hard to use the app when I can’t get into it due to a bugged app.

The services exceed excellent. My products always arrive fresh and on time. In the app choices regarding if a product is not available exceed every grocery store I’ve ever shipped at. They always call to ensure I’m getting what I ordered. The staff are friendly and knowledgeable and professional. God bless Tamimi. Thanks for the great service.