AlRajhi Mobile 4+

"Alrajhi Bank has empowered my financial freedom with its exceptional mobile application! The intuitive design and seamless functionality, especially the thoughtful accessibility features for visually impaired users, make it a cut above the rest. I've gladly left Alinma Bank and SNB behind, choosing Alrajhi Bank for its commitment to inclusivity and a superior banking experience."

I have reviewed your app / services before and gave you 5 stars. Now I’m given you a 1 star and that’s being generous. I truly assume that you either have charged your IT lead guy or got a cheap subcontractor . Every release you did is so buggy that it can’t even crawl. I do have few recommendations for you 1- get red of your IT lead and revamp your system/business analyst 2- have a direct contact between IT and customer and don’t let customers get in a loop that makes so frustrated and start looking for another bank( me as an example) 3- Testing a version is more important than developing and releasing (Better late than buggy) 4- I highly recommend that you release your version to specific individuals for feedback before releasing to public 5- most of your customers services are truly illiterate about IT and the info you receive is distorted Now my problem with you is I have been struggling to fix the outstanding orders for few months and neither do your customers service understand nor do your analysts care (email is full and mail bounces back to me ) So you know that you are doing a lousy job see how many releases you do a month and every release was meant to fix something however it breaks many ( now I lost all my bills and not showing) the funny part I called and her answer was add them again ( over 20 bills). Alrajhi was the lead in bringing tech to banking but now is truly lacking behind the small banks

Dears, the revamp is so and extremely impressive! I would like to thank all the teams who have worked on this project! 👏🏻

Nevertheless there’s a small suggestion: Adding a nickname for the accounts with emojis to differentiate between the accounts would be a nice idea, cause when I tried to add an emoji the app throws an error (integration error) Best of Luck!