I have yet to book but I think this is a brilliant idea. However, I have a couple of reservations (no pun intended 🙃)1. I don’t see a way or a process for connecting with the owner prior to paying. How do I know what to do? Do we just show up? Do I go to the front door or is there a side/back gate or entrance? What are the rules? Can we bring snacks? So on and so forth. It seems awkward to just show up at someone’s house and haven’t spoken with them or at least emailed with them about expectations and general info. I think there should be a tutorial or steps listed for how this all works and what to expect. Perhaps all of this comes after booking but I’m very hesitant to put in my payment information without knowing fully what to expect and to what I’m committing. Quite honestly, I was ready to book today but when the payment screen came up so fast (no information about arriving, the pool itself, communication with the homeowner, etc.), I was turned off and decided not to book. I just need more information before paying. 2. It would be extremely helpful to have details of each pool listed. How deep is it? Is the depth gradual or is it-let’s say-5ft all the way around? I’d think this type of information would be tremendously helpful to families in making decisions about which pools fit their needs.

If you want to rent a pool for an individual event, this is an amazing app. Hosts are super nice. It’s pretty simple to figure out how to work the app for one time rentals. If you want to do anything more complicated, be prepared for frustration. It advertises nice discounts for multi-dips at the same pool. These must be scheduled all at once and at the same time each day. If you need different times on different days, you have to adjust afterwards by requesting a change from the host. Even though the app presents the option of setting up different time frames, the system will crash as soon as you enter the second time frame, and you’ll have to start over. Customer service will respond within a day, or so. But the responses are usually brief like, “Looks like everything is fine,” or “I’ve issued a refund,” but not an explanation if there is anything complex involved, unless you specifically ask for more details. They are good about issuing refunds or making adjustments for technical glitches. If you’re looking ahead for open slots at a particular pool and see no openings at all, it could be they just haven’t opened up those days yet. Many pools don’t open until late May or June.

I’m blown away how fast money is taken off your debit card and as soon as it did all the things besides the pool that were shown in the picture started to cost me more!! some per hour like to use the chairs it’s $25 more an hour. Or the grill is $50 more an hour or whatever and even to watch the TV they have set out there by the pool. It’s $100 if I got to pay $25 an hour to sit somewhere in somebody’s chair you’re ridiculous! And the second worst part is as soon as I paid my money (it went through quick on my card.) That’s the only thing that went through quick. The guy who was hosting the pool tripled the rate right after I paid for it! No, he won’t return my message and he asked for me to get back with him ASAP for what so we won’t answer me?! This is ridiculous. This could’ve been a good thing, but it’s not. I reserved this pole for my grandkids to have a before school bash. End of summer thing but now it’s ruined their upset I’m upset! Bad business procedures now I just need to get my money back so I can figure out what else I can do with them at last minute! Enough through it all I have to fight to get my money back that took off my card really quick before I was even given a reservation number or anything!!! And my reservation is still pending. This is a mess which I don’t need right now. I gave you one star which I feel like isn’t even deserving. All I wanted to do was have fun with my grandkids before they had to go back to school. Now it’s all Ruined!

I decided to try the app just to book a swimming pool in my area. After booking, and within minutes I realized I made a mistake since the fee was so high to book a pool for 2 hours. I cancelled right away and asked customer service if I could get reimbursed before they drafted the money. They told me the money had been drafted already. The app clearly stated that the money would not be taken out until the host would accept the booking and I would receive an email of acceptance from them. I had not received an email from the host therefore they LIED!! Spoke to customer service again and asked them how long before I would get my full reimbursement. They said 3-7 days. It took 4 days before I saw my money in the account minus a $36 service fee. A hidden fee that was not stated when I initially cancelled. If you decide to use Swimply to rent a pool do not back out. They do not reimburse your entire charge, especially if like myself you were not planning on using the app again and the $36 credit will only line their bottom line. Although this is a nice service for folks that may want access to a nice pool, it is completely UNETHICAL for a company to say they are providing a full refund and they do not mention anything about keeping a $36 processing fee as credit for the person that booked. BTW the company through customer service is very slow to respond but very quick to take your money!! Don’t fall to their trap!!