I was so excited that this remote actually worked, since I’ve tried other ones & they did not. We lost our remote, but the tv was left on so I was able to connect this app. Even though it wanted me to verify with original remote, somehow it went anyway?! 🤷🏼♀️Then I made the stupid mistake of using the app power button to turn my tv off and now I cannot turn it back on. There’s no power button on my Samsung television & the original remote is missing, hence needing this app! I don’t know if others have this issue with their Samsung tv, who the heck makes a tv without a power button?! Anyways, if your remotes missing & your tvs on, this will work! If your tvs off & there’s no power button like mine, I guess you’re screwed
Hi, thanks for reaching out. In order to help you, we need to find out the reason why our app is not working for you. We have tons of happy users and our experience is that if there is a problem, our free Support Team will help out as quickly as possible. For further assistance, please contact us through the “Support” option in the app, or via email (info@controlmeister.com). Let us surprise you with our quick response time. Thanks!