Augmenticon SHARE
Pharma Remote Support Platform
Free
(Radio-)Pharmaceuticals are precious, and their manufacture is a combination of highly skilled staff and a machine park, which is complex and operating under challenging conditions. Every step is heavily regulated by governmental bodies and every operator mistake as well as every equipment malfunction has the potential to lead to a considerable paper trail to document deviations or to even ruin an entire batch of product.
With the Augmenticon SHARE App you enable your smart phone or tablet to connect to the Augmenticon SHARE network combining a strong
communication platform with augmented reality features and an easy and compliant documentation tool. Within seconds you can connect with internal or external experts to:
- Let them see what you see.
- Let them hear what you hear.
- Obtain their expert advice by means of augmented reality features or
instant sharing of supporting materials (3D models, PDF documents,
videos, graphics, pictures).
- Let them monitor real time how you reduce their advice to practice.
- Let them document the case in a cGMP compliant manner.
Whenever you need a second pair of eyes and ears use your smart phone or tablet to connect to Augmenticon SHARE and an expert is readily available whatever the case may be:
- To double-check critical steps of the process before you move on.
- To support you in troubleshooting.
- To guide you through a process in case you are still a learner.
And even if you don’t need the expert but just a document without leaving your workplace (cleanroom etc.) ... Augmenticon SHARE is your support platform to provide these files when- and wherever needed.
more Bugfixes & general improvements
23.0.1 Aug 26
- Maintenance Plan: Launched a system to create and manage recurring preventive plans.
- Plan Management: New web overview for planners to edit attributes and manage participants.
- Automated Scheduling: Enabled automated ticket generation with lead times for mobile execution.
- General Improvements: Added voice-to-text rich text support, included task descriptions in PDF reports, and expanded API editing for ticket custom fields and assets.
22.0.0 Jul 29
- Create tickets on iOS using AI-powered voice input (rolling out in phases)
- Automatically fill ticket fields from spoken message
- Review and adjust AI input before submitting (human-in-the-loop)
- Faster ticket creation with a simplified flow and fewer steps
- Configure relevant ticket fields for ticket creation
- Set mandatory fields to improve data quality
21.0.1 Jun 24
- Create and manage custom task types, including billable (productive) and non-billable (non-productive) categories
- Track task time on mobile: start, pause, resume, finish, edit, and delete entries
- Admins can enable or disable time tracking for compliance reasons
- View productivity with new metric cards: total, billable, non-billable task times, and productivity
- Task list now includes columns for 'task time', 'assignee's team' filter and column, and a 'created on' filter and column
20.1.1 May 20
- Workflow List View Improvements: Delete workflow reports, see version numbers at a glance, and benefit from a "new workflow" badge. Mobile users get a new overall “My Executions & Reports” view with improved filters.
- Basic Ticket Scheduling: Use standardized Start Date and Due Date fields with flexible configuration per ticket type. Sorting and filters like “Due this week” make planning easier than ever.
- Enhanced Mobile Task Filters: Quickly narrow down tasks by due date, status, assigned user, ticket type, functional location, or simply show “My open tasks.”
- Ticket Duplication: Duplicate tickets instantly or duplicate tickets automatically when duplicating an asset to save setup time.
- Global QR Code Scanner: The Asset module scanner is now upgraded to the new Global QR Code Scanner, which is also available in Workflows for consistent and faster access.
19.0.0 Mar 24
- New Home View: Faster access to tickets, tasks, assets, chats, and workflows designed for machine operators and maintenance technicians.
- External Ticket Collaboration: Invite external users to view and communicate on tickets safely.
- Enhanced Comments & Attachments: Add photos, PDFs, and documents to ticket comments with inline display and full-screen preview.
- Improved Usability & UI: Refreshed ticket layout, clearer asset visibility, and smoother overall experience.
- Functional Location Filters on Mobile: Filter and search by functional location, asset name, serial number or by uncategorized assets.
- Web Improvements: Easily move folders and assets within the functional location tree.
18.2.0 Feb 25
- Upgraded tickets: “Cases” are now “Tickets” with rich text descriptions and multiple workflow executions.
- Simplified task management: Manage all tasks across tickets in one place, now with due dates.
- Faster navigation: View asset (former product) and ticket types directly in the main menu.
- Enhanced communication: Search chat messages & upload multiple files.
17.0.0 06/26/2025
- Next-Gen Communication: Our new call interface makes mobile communication via smartphones and tablets better than ever before.
- Enhanced Case Creation: External users, such as customers, can now create cases with photos and videos.
- Digital Handwritten Signatures: Maintenance, inspections, and service tasks can now be completed with a digital handwritten signature.
- Optimized Chats: The new chat features offer improved organization and a practical search function.
16.0.0 12/01/2024
- Next Gen Cases as an Extensive Ticketing System: Filter, organize, and save views to structure your tasks and organization.
- Simplified call joining flow, especially for first-time users.
- Mixed small improvements
15.0.0 05/05/2024
- Flexible Case details: Use case types with predefined or custom case details to structure use case related metadata.
- Case filters: Streamlined case list view and first-level filters to efficiently manage and assign cases within your organization.
- Face Anonymization: Anonymize faces during a video call.
- Several security and performance improvements, bugfixes.
14.0.0 12/10/2023
• Screensharing: Share your entire Screen during a video call
• Speaking Detection: Identifying and actively showing who is talking during the video call
• Video call settings: Set the video call quality individually depending on the circumstances during the video call
• Several security and performance improvements
13.0.0 08/18/2023
Visual Assistance Call
o Multi-Session Call
- Reopening calls for regular and recurring appointments
- Display missed calls
- Display all sessions
o Call Module Improvements
- Out-of-Call navigation via picture-in-picture
- Chat-Overlay Redesign
- Call-Chat for externals
12.0.0 05/01/2023
• Videocall improvements:
- Feature to mute other participants
- Improved automatic rejoin
- Pre-Call UI
• Pre-fill username for guests: add guest user information to autofill within call invitation link
• Mixed small improvements
11.0.1 12/16/2022
Small bug fixes for iOS 16
10.0.2 10/17/2022
• Chat for externals: chat functionality is now available for external users
• Hyperlinks: links you store in chats, cases, products, etc. are now clickable and redirect to the dedicated webpage
• Revised client navigation
• Copy chat messages on mobile applications
• Change password function for externals
• Pre-fill username for guests: provided user information of guest user, who already had used your solution, are pre-filled when using your system again
• Multiple small improvements
10.0.0 07/09/2022
Multi-User Call
· Remote support video calls with up to 20 participants
· Improved handling of video and audio streams (bandwidth requirements)
1. Reduced and constant upload rate (regardless of the number of participants in the call)
2. Reduced download rate for smaller videos in side menu (dynamic improvement of video quality after switching main view)
3. Increased video quality for screen sharing (screensharing)
4. Increased video quality for live stream in web application
· Customized UI / UX design in video call
1. Activity based arrangement of participants
2. Highlighted audio status of participants
3. Changed appearance of participants (based on video/audio status and in video call or not in video call)
· Various stability improvements
AR Viewer
· Viewing 3D models of your machines in the mobile applications
· Zooming, rotating and panning in the 3D viewer with simple touch gestures
Workflows
· Export of workflow reports
9.1.0 03/24/2022
Multi-User Call
· Remote support video calls with up to 20 participants
· Improved handling of video and audio streams (bandwidth requirements)
1. Reduced and constant upload rate (regardless of the number of participants in the call)
2. Reduced download rate for smaller videos in side menu (dynamic improvement of video quality after switching main view)
3. Increased video quality for screen sharing (screensharing)
4. Increased video quality for live stream in web application
· Customized UI / UX design in video call
1. Activity based arrangement of participants
2. Highlighted audio status of participants
3. Changed appearance of participants (based on video/audio status and in video call or not in video call)
· Various stability improvements
AR Viewer
· Viewing 3D models of your machines in the mobile applications
· Zooming, rotating and panning in the 3D viewer with simple touch gestures
Workflows
· Export of workflow reports
9.0.0 02/19/2022
Workflows module
- The Workflows module can now be accessed and used on all devices.
- The Workflows module now offers you the option of mapping training courses or work steps in detail, for example.
- You have the possibility to precisely document various use cases step-by-step and to map the ideal use case using different types of "instructions".
- Link specific workflows to products using QR codes.
Design overhaul
- Benefit from the redesign of the main menu, which now groups individual sections by topic.
Calendar invitations
- Take advantage of the ability to schedule, reschedule, or cancel remote assistance video calls, always keeping all participants informed of the current status via email.
Simplification of file import into cases
- Easily copy entire folder structures and files contained therein into a case on your remote support platform using a "drag and drop" function.
Various bug fixes and improvements
8.0.0 10/29/2021
* GLB / GLTF Support: The AR Editor can now be used with an additional filetype for 3D models.
* Export of users: Platform administrators can get an overview of the current users of the platform
* Chat translation to Russian: The translation function is now also available for the Russian language
* Guest user reconnection in Web: a guest user can come back to the same video call in case of connection loss
* Various bug fixes and improvements
7.1.0 07/23/2021
• Guest Users: Invite guests to a call via a link. Guest users do not need to create an account and can join the videocall via link directly from their browser.
• Shared Pointer: Share your pointer to draw the attention of other participants in the call to specific areas in the video call.
• Navigation Mode: Navigate other participants in the call to the right place with our new Navigation Mode.
• Zoom: View hidden areas of the video image in detail from a distance.
7.0 05/28/2021
* Improvement of the "HD Freeze" feature
* Various improvements and bugfixes
* Initial release of the WORKFLOWS module as beta version
6.0 10/30/2020
* Send photos, videos and other media files via chat
* New supported languages: Spanish, French and Turkish
* Forget password feature
* Change color for annotations
* Various bug fixes and small improvements
5.0 05/23/2020
* Support for several domains
4.1.1 11/05/2019
* Improvements in stability and performance
* Minor adjustment of the UI
* Various bug fixes
4.1.0 10/11/2019
Improvements and fixes for iOS 13
4.0.6 09/30/2019
Bugfixes & general improvements
more Version 23.0.1 Aug 26
Data Not Collected The developer does not collect any data from this app.
