MobiMatters came highly recommended in family-oriented travel groups on social networks, when I was researching on travel eSIMs for Iceland. The first package I started with was a US + Europe - it was easy to activate before leaving home (and verifying), and then continue on landing in Reykjavik. Unthinkable speeds (given we are used to Verizon and TMobile in the US) - over 400 Mbps on the Fast app! Unlimited tethering options allowed me to use across my MacBook and phone, as well as share across the family with the kids on iPads and phones. Navigation on Google and Waze was aa breeze with the constant high speed data connectivity. Our plans did not support phones (we knew this) but with WhatsApp and FaceTime allowing audio and video calls we never felt the need for basic phone service.Customer service on email was responsive and helpful when I wanted to understand how top-ups work.Highly recommend MobiMatters - I’m on my third top-up as we speak!

Traveling around the UK, Hungary, and Italy was made simpler with cheap data plan purchased through this app. I got a month and after it ran it was able to just use the “top up” button and reload data on my previously installed eSIM.Initial installation is easy but you have to pay attention a little bit to follow instructions. It’s not hard but it’s not a one button thing either. I installed mine then my girlfriend did hers without help.

I purchased an eSIM to use for a trip to Europe. I have purchased others previously from other providers and never had a problem. The eSIM from MobiMatter was easy to install and initially connected to one of the providers and seemed to work. The frustrating part is that data seemed to only work for periods of 5-10 minutes at a time. After that, I would have to go into the network settings and switch to a different provider that worked with the eSIM to get data to function again. This caused problems like ending FaceTime audio calls unexpectedly, map directions failing to reroute you when you miss a turn, or my phone simply not loading a webpage as I’m trying to search for something. I submitted a ticket to MobiMatter for this issue and followed all of their recommendations but nothing fixed the issue. Ultimately they said “we can see you’ve consumed data so it must be working” which is less than helpful. I’d suggest everyone should go with one of the more well know companies like Holafly or Airalo and get an eSIM that works without any extra thought or hassle.

I have bought a lot of SIMs from MobiMatter and generally I have been happy. I would like to say that the app needs notification improvements. Specifically, I have been getting a lot of irrelevant and annoying marketing notifications for various eSIMs that I don’t want from the MobiMatter app. So, I had to completely turn off notifications for the app but now I won’t get notifications about the eSIMs that I actually own (low data, expiration, etc.). I think it would be good to be able to choose what type of notifications you want to receive in the app (eg. Marketing offers, orders you placed, etc.) as many other apps have already done.