ECI MobileTech

Name: ECI MobileTech
Rating: 3.9 (77 reviews)
Author: ECi Software Solutions

Business

Free

77 Ratings
Age Rating

4+
Years
Category

Business
Developer

ECi Software Solutions
Language

EN
English
Size

31.9
MB

MobileTech gives your technicians the ability to get service call information, manage service activities, and input data while out in the field. With a real-time connection to e-automate, MobileTech reduces office staff workloads, increases accuracy and improves inventory management. MobileTech features include: • Empower techs to manage their own calls and inventory • Quickly view parts availability from all warehouses, including technician car stock • Real-time GPS monitoring • View technician activity through the dispatch console • Perform tech-to-tech parts transfers • Add file attachments to service calls • Capture and store signatures • Easily search calls by status, tech, customer, or equipment • Individual and group tech-to-tech chat for faster service completion time

Ratings & Reviews

3.9

out of 5

77 Ratings

Still needs a few updates
Feb 27
JB-SDJ
Technician needs to be able to edit the equipment. Sometimes we don’t always know the correct equipment and need to be able to change it when on site. Right now, our office manager has to change it after I close the call which is just more work. Had numerous issues with putting in meters and it will tell me the threshold is to low or to high, but then I will put 1 above what it says and it won’t take it. I’ve had to go up by 40K just to take the meter. Again, Manager has to go in and change it after the fact. Why does it want me to share my location 24/7? While using the app should be sufficient enough. No one needs to know where I am at night and on the weekends! It stays off on my end completely, but app asks me to change it every log in. Other than these few things, the app absolutely makes it easier to get a call done. Much more efficient. Keep with the updates and fixes and This will be a top tier app! Thanks, Kyocera Field Engineer! 😂
Still needs a few updates
Feb 27
JB-SDJ

Technician needs to be able to edit the equipment. Sometimes we don’t always know the correct equipment and need to be able to change it when on site. Right now, our office manager has to change it after I close the call which is just more work. Had numerous issues with putting in meters and it will tell me the threshold is to low or to high, but then I will put 1 above what it says and it won’t take it. I’ve had to go up by 40K just to take the meter. Again, Manager has to go in and change it after the fact. Why does it want me to share my location 24/7? While using the app should be sufficient enough. No one needs to know where I am at night and on the weekends! It stays off on my end completely, but app asks me to change it every log in. Other than these few things, the app absolutely makes it easier to get a call done. Much more efficient. Keep with the updates and fixes and This will be a top tier app! Thanks, Kyocera Field Engineer! 😂
Has Improved Our Business Operations
04/19/2025
Perrin Irizarry
ECI MobileTech has streamlined my daily tasks tremendously. The user interface is intuitive, making it easy to navigate through various features to manage my projects. The real-time updates have boosted my team’s cọmmunication, and I love how I can track everything on the go. Highly recọmmended for any business professional!
Has Improved Our Business Operations
04/19/2025
Perrin Irizarry

ECI MobileTech has streamlined my daily tasks tremendously. The user interface is intuitive, making it easy to navigate through various features to manage my projects. The real-time updates have boosted my team’s cọmmunication, and I love how I can track everything on the go. Highly recọmmended for any business professional!
Sometimes it works sometimes not so much :(
04/14/2022
Murchisonj
The app works as it should at times. The notifications will work then all of a sudden will stop working. Multiple techs start having this problem At the same time on different mobile platforms. We will uninstall and reinstall with no resolution. It’s frustrating when you work in a busy environment and you depend on the notifications. We tried the texting feature in the software but we have never been able to get that to work. We pay a lot of money for this to work SOMETIMES. We need at least 98%
Sometimes it works sometimes not so much :(
04/14/2022
Murchisonj

The app works as it should at times. The notifications will work then all of a sudden will stop working. Multiple techs start having this problem At the same time on different mobile platforms. We will uninstall and reinstall with no resolution. It’s frustrating when you work in a busy environment and you depend on the notifications. We tried the texting feature in the software but we have never been able to get that to work. We pay a lot of money for this to work SOMETIMES. We need at least 98%
Solid Business Tool
04/19/2025
Frantz Kip
ECI MobileTech has been a solid addition to my business toolkit. The features are well organized, and accessing data is seamless. I particularly enjoy the reporting functions, which make it easy to analyze performance. I recọmmend giving it a try if you're looking for a cọmprehensive business management app.
Solid Business Tool
04/19/2025
Frantz Kip

ECI MobileTech has been a solid addition to my business toolkit. The features are well organized, and accessing data is seamless. I particularly enjoy the reporting functions, which make it easy to analyze performance. I recọmmend giving it a try if you're looking for a cọmprehensive business management app.

- Technicians can now enter miscellaneous fees. - Field Managers can now reassign service calls. - Delivery Method, Date Needed & Notes are now options when placing a call on hold for parts. - Service Managers can now chat directly with technicians through the newly enhanced Dispatch Portal! - General bug fixes and performance improvements

Version 2026.5.1 May 28

Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: Ecommerce Industries, Inc.
Size: 31.9 MB
Category: Business
Compatibility: Requires iOS 14.0 or later.

iPhone
Requires iOS 14.0 or later.

iPad
Requires iPadOS 14.0 or later.

iPod touch
Requires iOS 14.0 or later.

Apple Vision
Requires visionOS 1.0 or later.
Location: This app may use your location even when it isn’t open, which can decrease device battery life.
Languages: English
Age Rating: 4+

4+

Learn More

Contains
Messaging and Chat