I’m old-school and don’t usually like to do chats, especially with complicated stuff like billing/insurance disputes, but when I was surprised by a bill I had received, I thought I’d take a chance (because it feels good to do something immediately and not wait until the next business day, right?), so I started a chat with Mia. She was SO HELPFUL and RESPONSIVE!! I started my chat late in the evening, so it wasn’t at normal business hours, yet I was still tended to immediately. Mia understood my question, gave me a timeframe of when I could expect an answer, and she absolutely kept her word! I was so thankful for Mia’s kindness and helpfulness. These days, it seems hard to find someone who is helpful and knowledgeable, so I was pleasantly surprised by the awesome customer service that Mia gave through the app. I’d encourage everyone to give it a shot. Maybe they’ll even get lucky enough to get Mia!

I cannot say enough about how helpful this app and all of the employees I’ve encountered since I started using it. I’ve asked about dental and cataract eye surgery and costs to what is covered and finding a doctor in network, 0 cost or low cost. Everyone has been amazing and took the time to ask questions that got down to what I really needed. I even have follow up after they sent referral to make sure I was contacted by the doctor, asked how my appointment went and when I said I was having surgery, they contacted me to see how I was doing post surgery. Angie checked on me after surgery and again today when I didn’t respond for several days. It’s a great experience and easy to use.

Seems as though locations are contracted daily or weekly, or right around when the procedure are supposed to take place that way you paid for all the forced check ups and doctor visits just for the free location to move in which that doctor of course doesn’t have privileges at so you get to start and pay for the process again. Very Scam like process. I’m sure the messaging people are just doing their job but when a place is no longer offered less than a month after confirming and then when you switch to a different location the original is back the next month raises all the red flags. Not that insurance has ever been trustworthy or helpful in general for anyone and is mostly just money making option for crooks to begin with. You would just hope the people behind desk messaging you would actually be there for your health. Just shows further why the US has some of the worst health numbers in the world and another category we fall behind in the rest of the world. Good job!

I have used the app several times over the last year and each encounter has been helpful and beneficial to me. I’ve been using the app for two years and it has helped me locate providers, get benefit questions answered, and quick access to the medical card. I had easy and very odd questions and each one was answered professionally and the follow-through was wonderful. I am very thankful for the app they do a great job. The last person who help me was Janessa, she did not have the answer to my issue but connected me to the right person who was able to help me. I’ve had great results with their custome service.