I have sent two requests with photos of my issue with this app and have not received a valid response from anyone; instead, I get an automatic response from a Rep. called Jason. I honestly failed to look at the reviews until later and notice other clients have experienced the same lack of response from this bogus company in resolving their customer’s issues and concerns. At this point I had to request a refund from Apple directly since Key Connect never had the audacity to issue me a refund I begged everyone Reading this review to please retract from spending your hard earn money in this Bogus company. Like someone wrote before in one of the reviews, you can get the same services for free, with your own car company.

Save your time and money this app in my case for Mercedes and Audi and my friends Toyota it does nothing more than what the apps that are free through those companies already do. In fact, it’s much more limited and buggy. For example, Mercedes, I will add the vehicle and it will show it there but it doesn’t let me do anything with the vehicle and every time I click on something it tells me to add the vehicle again on Audi. It only shows about half the things you can do. For example, you can’t remote start the car and what’s the point of it if this doesn’t add any functionality than I already get for free let alone if the app just doesn’t work and they had the audacity to charge you $20 a month or $70 a year already submitted for a refund. This app should not be allowed on the App Store save your money. I got this because I thought it would be nice to use with Siri instead of having to go into the Mercedes have to start my car, but that functionality doesn’t exist whatsoever either whatsoever either.

After down loading the Toyota and Key Connect app, I keep getting emails to add my car. I have done so several times and it wants to charge me again for the plan. Very confusing. Can I register a second vehicle for the same price or is more than one car included. When I try to register my first car, I get a message saying my email is already being used and to sign in. When I do that it says my email is not recognized. Catch 22. I would cancel and start over, but message says I am stuck with paying for a year and that canceling only stops auto renew next year with no refund. I can’t find a way to make contact for help or support. I hope I haven’t just lost the yearly price which was purchased with no difficulty. So far that’s the only thing that’s gone right. This appears to be a $70 dollar rip-off, even if unintentional. I’d like the service, but would like a refund, if I can’t get help with this. Also, I refuse to pay for the first year’s service a second time. Thank you,A loyal Toyota customerDaniel D Abbate

Purchased app to use on my gmc truck. Heads up you have to have an active on star account which makes this app useless since I was under the impression it would replace on star and I would only have to have an on star account to use it, but it has to be an active data on star subscription or it is unless. In addition even though I have paid for it through next year every time I go in to activate the account it just redirects to buy it again even though it is active until next march. Tried to get my money back and apple denied the refund and the company refused to refund my money or even better provide the service that their app claims. It is literally a loop that wants you to purchase it over and over..DO NOT PURCHASE unless you just have $50 to blow. Do yourself a favor and take your girl out to dinner instead of being robbed by a fake app