Using this to get my daughter a ride. Communication is great with the company they address concerns and reply in a timely manner. I had booking issues booking ahead but they walked me thru and helped me out. Had to cancel twice to re-book and fix address. Maybe an edit ride option but refunds came asap and I was able to situate my daughter. She is comfortable and driver is/ was friendly. Definitely a five star rating but app still has few minor tweaking to do. Otherwise I using this for my daughter over Uber. RATES ARE GREAT as well. Leaves room to properly tip drivers.

I pre-booked and paid for an early morning airport ride for my wife using this app, which is an excellent and much-needed service. We woke up an hour before the ride was to arrive and we were alarmed that there had been no notification or indication that this ride was going to be here at the scheduled time. Checked the app and it showed as "unassigned". At 5am, the scheduled arrival time, we got a message saying that it was canceled. This put us in a tailspin trying to find another ride for her from a different service. She's on the way to the airport now, 30 minutes late and it's not certain that she is going to make the flight now because we were notified far too late to react. This is unacceptable. If the service has limited driver availability, we should have been notified not only at booking but also repeatedly updated in advance so that we could prepare an alternative arrangement. I sincerely wish the best for Her Ride and I believe that women need this service but unfortunately we will not be booking with them again.

First, this app really is a great concept. I would love to use something like this. However, I haven’t had any luck in getting it to work. I tried to pre book a ride from the airport to my apartment. When I did this, I set the pick up time to 7:50pm to give me enough time to get off the plane and get my bags. When I confirmed the ride, the app had the pickup time as 6:50pm, which I would miss due to my plane landing after that. I cancelled the ride (because there is no way to edit the details once you book) and tried to re book but the app once again tried to make my pickup time an hour earlier then what I set. I reached out to the help center and got no response. I was hoping once I got connected to a drive I could explain the situation, but about an hour before my flight no one accepted my ride so I just cancelled it. Maybe I’ll come back and try this app again in a few months, but for now it’s just taking up space on my phone.

I really want to support this app, but it never works out. I tried to book a ride a few months ago, but it would’ve taken over 30 minutes for a driver to arrive. I cancelled and the driver advised me to pre book in the future.Last night, I pre booked my ride 1.5 hours before I needed to leave. I checked the status about 15 minutes before leaving out, and it was still unassigned. 2 minutes before—unassigned. I cancelled it and tried to book a live trip, but there weren’t any drivers in the area. I live in the heart of the city and it was a Thursday, so that was kind of disappointing.I know that you all are still growing and smoothing out the logistics, so I can give grace and keep you in mind for the future, but the truth is that I just haven’t been able to utilize the service as advertised.