With ENBD X, a new standard of excellence, embark on a groundbreaking journey to mobile banking on your phone. Seamlessly navigate through all your Emirates NBD products to gain control of your finances. This cutting-edge app empowers you to securely manage your accounts and cards with the assurance from Emirates NBD to bring you best in class banking products and services.
Emirates NBD, known for its commitment to innovation, ensures your financial wellbeing and security with ENBD X.
Access over 150+ services, with majority of them being processed instantly on the app with no extra steps. Lock and unlock your Emirates NBD card effortlessly, reset your card PIN, request statements, letters with just a few taps, and set precise spending and withdrawal limits to match your financial preferences. See the historical information about your transactions on your accounts, cards and loans. Moreover, you can open an investment portfolio instantly and start trading in Global and Local Equities. You can find best of deals, offers and benefits of banking with Emirates NBD with the ease and convenience of the ENBD X mobile app.
ENBD X, proudly brought to you by Emirates NBD, not only simplifies your daily digital banking but also offers lightning-fast international money transfer feature to multiple destinations with DirectRemit. Additionally, managing your finances is a breeze, as you can conveniently pay your bills or top up your mobile phone with Emirates NBD's secure and user-friendly app.
Embrace banking like never before with Emirates NBD's ENBD X app – your trusted companion for a seamless, secure, and efficient financial journey.
Download the app today to enjoy the numerous features and benefits Emirates NBD has tailored exclusively for you.
Privacy Policy URL: https://www.emiratesnbd.com/en/data-privacy-notice/
Hi,Before the last update, when I made the process of transferring a sum of money to my bank account in a local bank after nine o’clock in the evening, the process was completed successfully within a period not exceeding five minutes, but now, unfortunately, the procedures are completed in the same period of time, but unfortunately the amount does not reach The bank account to which the transfer is made before the beginning of the next working day. Therefore, I can say and confirm that the money transfer service after the end of official working hours does not work and is useless. So what is the benefit of making a money transfer when the amount does not reach the second account until the next day?
Developer Response
Hi , apologies for the inconvenience caused. Please WhatsApp us at +971600540000 or share your concerns at mobilebankingdev@emiratesnbd.com from your registered email address for us to look into it immediately and offer a better experience. Kindly mention this reference number DBA-02123 in the email subject line.
Application Review: Highly Disappointing User Experience
fair dealing
I am extremely dissatisfied with this application and would rate it below zero if such a rating were possible. The user interface is exceptionally challenging to navigate, resulting in confusion and frustration. The lack of clear indications regarding account locations further compounds the difficulties. Moreover, the limited options provided by the application add to the overall frustration. I have also encountered issues where certain accounts are not visible during the transfer process. Comparatively, the previous version of the application was significantly better. Due to the shortcomings of this current version, I have contemplated changing banks. However, attempting to revert to the old application has proven futile as I receive a message stating that I cannot download it because I have already installed the new version. This restriction feels like a punishment, and I cannot comprehend the reasoning behind the modifications or support provided by the IT team for this aggravating "Application xNbad." Unless improvements are made or the previous version is reinstated, it appears as though the bank may inadvertently drive customers away in search of a more cooperative institution with better IT services.
Developer Response
Hi, we heard you and wished you had a better experience. Please send details of the issue through WhatsApp at +971600540000 or write to us at mobilebankingdev@emiratesnbd.com from your Email ID registered with the bank and mention this reference DBA-00204 in the subject of your email and our team will respond to you immediately.
Having trusted device
Safaa Touckley
Couldn’t do it online and was not able to transfer my funds! Then I had a shock of my life! In December 2023 I was at the bank branch and I already had my account changed to non residential and they confirmed all is good. Beginning March, the bank closed my account because of KYC which I couldn’t download online because I don’t have ID as I don’t reside in Dubai anymore. I tried corresponding online and by phone but no luck. I sent my documents by email as I couldn’t download it to the app online and after one week they confirmed all is well. But no news about my money! I was out of my funds till I travelled to Dubai and went to the branch where I opened my account initially. There they told me there was a bank draft issued in my name! What if I couldn’t come physically to the bank??? What if I didn’t have money as I was out of my funds for 3 months!!!??? I was a banker myself for 20 years and have accounts in other several banks and unfortunately this bank has shown me it is the worst bank anyone can deal with!! And phone customer services were absolutely useless!!!!!
Developer Response
Hi Safaa, we do our best to ensure our customers are satisfied with our services. We never intended for you to have a negative experience with us and we apologize for what happened. Kindly WhatsApp us at +971600540000 or write to us at customercare@emiratesnbd.com from your Email ID registered with the bank so we can support you right away. Request you to reconsider App rating given, if your concerns are not related to Mobile App.
Poorly designed and misleading card payment functionality
BB in Dubai
The NBDx app offers basically the same functionality for banking as its predecessor, but it seems to actively be trying to deceive users into not paying off full credit card balances so that the bank can earn Interest. When selecting to pay against a credit card, it only offers how much balance is left *of the most recent statement* - which is not the same as the amount currently on the card. To find this amount, you must navigate back to the opening page which cites the “total outstanding” amount. A user can then manually enter this amount, but it is misleading and unlike any other credit card platform that I have ever seen that it is not offered as a clear and easy payment option when one clicks in to pay a balance. Further, when you do pay anything, the amount is not immediately reflected - which can lead to confusion about what the ACTUAL amount remaining to be paid is. These characteristics feel dishonest and quite user-unfriendly.
Developer Response
We are sorry to hear that you are facing some issues. We want to make things right here. Please drop us an email at mobilebankingdev@emiratesnbd.com from your registered email address for us to fix this immediately. Kindly mention this reference DBA-01748 in the subject of your email.
This version brings,
New Dashboard Experience: We’ve refreshed the dashboard with a modernized look and feel. Navigation is more intuitive, key metrics are easier to spot, and the overall experience is faster and cleaner.
Performance Improvements: Enhanced speed and stability for a smoother, more reliable banking experience.
We continue to evolve with enhancements driven by your valuable feedback.
Thank you for being a valued Emirates NBD customer.
Version 16.17.1
The developer, Emirates NBD Bank P.J.S.C, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Location
Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Contacts
User Content
Usage Data
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
EMIRATES NBD Bank (P.J.S.C)
Size
865.9 MB
Category
Finance
Compatibility
Requires iOS 16.0 or later.
iPhone Requires iOS 16.0 or later.
Apple Vision Requires visionOS 1.0 or later.
Location
This app may use your location even when it isn’t open, which can decrease device battery life.
