EI +

Name: EI +
Rating: 4.7 (4552 reviews)
Author: Emirates Islamic Bank P.J.S.C

Emirates Islamic

Only for iPhone

Free

4.6K Ratings
Age Rating

4+
Years
Category

Finance
Developer

Emirates Islamic Bank P.J.S.C
Language

EN
English
Size

718
MB

iPhone

Emirates Islamic's newest mobile banking offering brings the latest in technology, and enhanced user experience to our existing and new clients.

Ratings & Reviews

4.7

out of 5

4.6K Ratings

Others Card shows in my app related to my son where his account already separate from my account
Jul 16
Ali_Maz
Every time I have an IT issues technical and no body know why or want to take action .. just I would thanks customer care and my account manager for there follow up

Developer Response
Dear Ali_Maz, thank you for your valuable feedback! We're delighted to know that our customer care team and your account manager have been able to assist you effectively. Your encouraging remarks inspire us to keep providing the best possible service through our Mobile Banking App. We truly appreciate your kind words.
Others Card shows in my app related to my son where his account already separate from my account
Jul 16
Ali_Maz

Every time I have an IT issues technical and no body know why or want to take action .. just I would thanks customer care and my account manager for there follow up
Developer Response Jul 20
Dear Ali_Maz, thank you for your valuable feedback! We're delighted to know that our customer care team and your account manager have been able to assist you effectively. Your encouraging remarks inspire us to keep providing the best possible service through our Mobile Banking App. We truly appreciate your kind words.
Bad experience recently
Jan 10
hxsme
I have had a good experience in general with EIB and always preferred over other banks, but this completely changed when I tried to open an Alpha youth account for my daughter, I went to the branch initially and they told me the Alpha account can be open digitally through the app with few simple steps and this is when the nightmare started, I did the account opening through the app but when the tried to deliver to me the debit card, the courrier showed to my door with the card only to tell me after scanning my ID that the package is not showing in the system and I need to visit the branch, long story short it has been 2 weeks, 2 visits to the branch and multiple complaints through the call center and still not resolved. Needless to say it has been the most frustrating account opening experience for me in the UAE!

Developer Response
Dear Hxsme, we appreciate you taking the time to share your experience with the process of opening an Alpha youth account. We recognize that the challenges you faced can be frustrating, and we sincerely value your feedback. Your thoughts are vital to us as we work to improve our services. For additional support, please feel free to contact us at Apps@emiratesislamic.ae with more details regarding your situation. We kindly ask that you include the reference number EIA-00279 in the subject line to assist us in addressing your concerns efficiently.
Bad experience recently
Jan 10
hxsme

I have had a good experience in general with EIB and always preferred over other banks, but this completely changed when I tried to open an Alpha youth account for my daughter, I went to the branch initially and they told me the Alpha account can be open digitally through the app with few simple steps and this is when the nightmare started, I did the account opening through the app but when the tried to deliver to me the debit card, the courrier showed to my door with the card only to tell me after scanning my ID that the package is not showing in the system and I need to visit the branch, long story short it has been 2 weeks, 2 visits to the branch and multiple complaints through the call center and still not resolved. Needless to say it has been the most frustrating account opening experience for me in the UAE!
Developer Response Jan 12
Dear Hxsme, we appreciate you taking the time to share your experience with the process of opening an Alpha youth account. We recognize that the challenges you faced can be frustrating, and we sincerely value your feedback. Your thoughts are vital to us as we work to improve our services. For additional support, please feel free to contact us at Apps@emiratesislamic.ae with more details regarding your situation. We kindly ask that you include the reference number EIA-00279 in the subject line to assist us in addressing your concerns efficiently.
Business owners policy
02/26/2025
For Reviews9
I have been banking with Emirates Islamic Bank and every time I apply for a loan or credit card, I am informed that my business owner status does not qualify me, and these services are only available to salaried individuals. Despite maintaining 75% of my wealth in my account with your bank, this policy does not seem fair to business owners like myself. I believe this treatment is not appropriate for loyal customers who significantly invest in your bank.I had to withdraw all my money and sent it to my emirates nbd account, since, they valued me and issue me a credit card and also advise to apply for auto loan with my business profile with them. Kudos to Emirates NBD.

Developer Response
Dear For, we appreciate you taking the time to share your thoughts about our banking policies. Your feedback is important to us, and we genuinely regret that your experience did not meet your expectations as a loyal customer. We strive to provide a fair and inclusive service to all our customers, including business owners. For further assistance and to discuss your experience in detail, please write to us at Customercareunit@emiratesislamic.ae from your Email ID registered with the bank.
Business owners policy
02/26/2025
For Reviews9

I have been banking with Emirates Islamic Bank and every time I apply for a loan or credit card, I am informed that my business owner status does not qualify me, and these services are only available to salaried individuals. Despite maintaining 75% of my wealth in my account with your bank, this policy does not seem fair to business owners like myself. I believe this treatment is not appropriate for loyal customers who significantly invest in your bank.I had to withdraw all my money and sent it to my emirates nbd account, since, they valued me and issue me a credit card and also advise to apply for auto loan with my business profile with them. Kudos to Emirates NBD.
Developer Response 03/03/2025
Dear For, we appreciate you taking the time to share your thoughts about our banking policies. Your feedback is important to us, and we genuinely regret that your experience did not meet your expectations as a loyal customer. We strive to provide a fair and inclusive service to all our customers, including business owners. For further assistance and to discuss your experience in detail, please write to us at Customercareunit@emiratesislamic.ae from your Email ID registered with the bank.
Issue
Jun 22
Rothla
Today , i faced issue in the supermarket because i couldn’t able to use my card ,reason for “expired of the record of Emirates ID” from the bank , which was not informed totally and i had to call service and make a phone call to fix the issue for more than 25 minutes call. And we found out the reason at last . Not totally acceptable . Why there’s no informations about expired of ID record ?!!!!!! You just wasted my time

Developer Response
Dear Rothla, we sincerely appreciate you taking the time to share your experience with us. Your feedback about the challenges you encountered with your card and the communication gap concerning the expired Emirates ID record is greatly valued. Your insights are crucial in helping us improve our Mobile Banking App and our overall service. We understand how frustrating this must have been for you. Thank you for being a valued customer.
Issue
Jun 22
Rothla

Today , i faced issue in the supermarket because i couldn’t able to use my card ,reason for “expired of the record of Emirates ID” from the bank , which was not informed totally and i had to call service and make a phone call to fix the issue for more than 25 minutes call. And we found out the reason at last . Not totally acceptable . Why there’s no informations about expired of ID record ?!!!!!! You just wasted my time
Developer Response Jun 25
Dear Rothla, we sincerely appreciate you taking the time to share your experience with us. Your feedback about the challenges you encountered with your card and the communication gap concerning the expired Emirates ID record is greatly valued. Your insights are crucial in helping us improve our Mobile Banking App and our overall service. We understand how frustrating this must have been for you. Thank you for being a valued customer.

This version brings more convenience to your banking experience: * Your RM, Just a Tap Away – Easily access your Relationship Manager’s details directly from your dashboard. * Your Finance Statement, Anytime – View and download your finance statement securely, whenever you need it. Update now to experience these enhancements and enjoy a seamless digital banking experience. Thank you for banking with Emirates Islamic.

Version 26.9.10 Sep 25

Data Linked to You

The following data may be collected and linked to your identity:
- Location
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Contacts
- User Content
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: Emirates Islamic Bank P.J.S.C
Size: 718 MB
Category: Finance
Compatibility: Requires iOS 16.0 or later.

iPhone
Requires iOS 16.0 or later.

Apple Vision
Requires visionOS 1.0 or later.
Location: This app may use your location even when it isn’t open, which can decrease device battery life.
Languages: English
Age Rating: 4+

4+

Learn More