I bought an UltraQ strictly because of its remote access capabilities, as I already own a DigiQ The WiFi never works in the app. The purple light shows on the device, but the share my cook option is not showing on the app — yes, I am logged in. This makes me think the remote connectivity issues are software or cloud related, but, after speaking to someone around a month ago, it seems that the customer service has disappeared. I have been calling and emailing for a week with no response. When I spoke to someone a month ago, who was super sympathetic and helpful, she suggested some troubleshooting and call back if this did not solve the problem. Once I got around to trying her suggestions, I found the the problem still persisted. Now the company provides no response, as if no one is there. When you call, the message used to say something along the line of please wait while an available customer service agent can help. Now it just says that they cannot take your call. Maybe they have packed up and left town.

I decided to finally add the UltraQ and wow was that a good decision. I downloaded the iPhone app and a quick firmware update later I was ready to start smoking a pork shoulder. I connected through Bluetooth at first and then connected via WiFi to monitor my cooks while away from my home. No issues at all and it maintained a consistent temperature during the initial 9-11 hours of cooking. I used this device for various cooks since and I have not been disappointed. While the display may be difficult to see during bright daylight, this is not an issue since I prefer the app and its dashboard as I rarely stand next to my cooker. When at the cooker the large display is very easy to read. Additionally, I like the color ring for quick viewing during he night, as I can see this from many of the windows in my home. This is great feedback as going about my nightly business and I can see simply by looking out a window. As with all new capabilities and technology there is a learning curve for the user and an evolution of the product. But at this point the product and app meets my needs for consistent cooks with quality food via consistent temps. Bryan

Update: I sent an email to BBQ Guru and got a very quick response. Apparently the app doesn’t like both Bluetooth and Wi-Fi on at the same time. They told me to connect to Wi-Fi and then select Disconnect from Bluetooth in the app. I did that and it is rock steady. It no longer drops Wi-Fi. I’m changing my review to 4 stars. Why not five? Because it’d been nice to know before I ruined a brisket. I was informed an iPhone app update is soon to be released. Hopefully it’ll address this. I have version 3.5.4.I’ve got a brisket on as I type this. First cook with the UltraQ. The Wi-Fi connection has dropped off 3 time, temperature has dropped off twice and what should be a breeze per advertisement has become equivalent to babysitting a 2-year old. You never know quite what the errant child is going to do next. The temperature profile looks like the California crashing surf. No, the dampers are not to far open. The interface looks fancy but don’t waste your money.

Had a couple problems, made a complaint here. I followed up with a phone call-a great very knowledgeable man listened to the problems I was having. Without any hesitation or question sent me a brand new unit-I shipped him mine back. (I included the probes which I had to rebuy as they didn’t send me new ones and I didn’t ask for them) I was more than happy to pay again as BBQ Guru was so nice to me and prompt. The new unit does everything right, all the bugs, glitches, errors the other unit was doing are gone. Temps are accurate, Bluetooth is functioning properly, syncs up to my phone in a couple seconds (was 30 seconds to 5 minutes in the first one). The first one did do a perfect job of keeping the pit spot on-everything else was a mess. The replacement one I will be using tmr for the first time but it tested and worked perfectly when I tested it. It read the temps faster, connected super fast. I think I just had a bad unit, this is a great product. I’ve read that many times and was just unlucky. However with customer support like this-I’d recommend to anyone over any other brand Great people, good product and over time I’m certain the bugs will be worked out. I’d buy again over any other brand. My cooker is a 42” Komodo Kamado which is a serious cooker and we have the budget for only the best. BBQ Guru is the best! Thanks very muchEric Petersen