Screenshots

Description

Introducing AirDroid Remote Support, a new efficient solution for technical support !
It helps you establish connection between you and your partner, providing the most intuitive and convenient way to demonstrate your problem and receive instant help. You can share your screen, receive a call, and send messages to have your partner quickly understand the problem and then provide useful suggestions.

Introducing Remote Support for Business with AR camema, designed for all types of equipment to assist with hardware issues. Simplify troubleshooting by letting IT staff see what you see through screen sharing, and improve communication by annotating real-world objects with 3D markers.

Quick Guide:
1. Download and open AirDroid Remote Support app on your mobile device.
2. Share the 9-digit connection code to your partner who has downloaded AirMirror. (Note: Your partner needs to download AirMirror, not Remote Support to build connection with you)
3. After your partner connects to your device via a 9-digit connection code, you are in connection!

Features

Voice Call
Your partner can call you to discuss the probem in real-time.

Screen Sharing
Share your screen with your partner to see the issue together. Whether to start/pause/stop screen sharing is all controlled by you.

AR Camera
Turn on device camera and show the surroundings and malfunctioning equipments directly with your IT support staff. Use 3D markers to annotate real-world objects and greatly improve the quality of communication and troubleshooting.

Tutorial Gesture
Your partner can show his/her operation trace and lead you to solution.

Chat
You can send text messages, pictures or even voice messages to help communicate with each other.

Privacy Protection
During screen-sharing, you can pause anytime you want to protect your password and privacy not to seen by the other.

What’s New

Version 1.1.3

Other bugs fixes and improvements.

Ratings and Reviews

4.8 out of 5
8 Ratings

8 Ratings

wwhuang ,

Cool software

Like the AR camera. I’m able to instruct my clients how to operate a sophisticated machine that we sell.

Developer Response ,

Hi, Thanks for taking the time to leave us a review! We're glad to hear you're enjoying using AirDroid Remote Support. Please feel free to share AirDroid Remote Support to your friends and partners.

GFtech ,

Great remote service app~

Due the COVID 19, I’ve been trying out several remote service apps to assist my clients for product support, and it is so far the best one I like, easy to use, and the augmented reality (AR) function allows me to instruct my clients how to use the product clearly.

Developer Response ,

Hi, Thanks for taking the time to leave us a review! We're happy to hear AirDroid Remote Support is helpful for you. It will mean a lot to us if you could give us 5 stars(★★★★★). Feel free to contact us if you have any suggestions. https://help.airdroid.com/hc/requests/new

Riley Newton FL ,

Solid app. Productivity tool for customer service.

Save me so much time when remote troubleshooting. The voice chat helps a lot with communicating with customers. If AR camera could support iPhone 6s would make it even better.

Developer Response ,

Hi Riley. Thanks for taking the time to leave us a review! It will mean a lot to us if you could give us 5 stars(★★★★★).

App Privacy

The developer, SAND STUDIO CORPORATION LIMITED, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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