This app is useless... it has many errors, all orders arrive with errors, the app crashes, some buttons don't do what they should ie: "customize" shows the description of the product 🤷‍♂️... and their customer service is awful

I use Yummy to help family in Venezuela with groceries. It is always very risky to use them because the delivery drivers often don’t use the app to save their cell data. The worst part is that they have a draconian “refund” system that makes you give up a lot of personal information on a separate form. Other similar apps just refund the money directly or offer credit (it’s all digital why do you need my personal details) AND my full bank account number? No one does this. The other thing is that you can’t block delivery drivers. We had a terrible abusive driver who we request to never get again, we got him again two days later and the young girl who had to endure his insults once again had to dea with him.

I used Binance to get Yummy credits, made an order and for some reason they overcharged me and never got that money back. The agents I talked to were useless and never got a real answer for what was happening. I DO NOT recommend this service, I should’ve listen when people told me not to use it. This is a roulette where sometimes you lose money and it is not worth it at all. By the way, don’t believe the 5 stars reviews they have, they obviously paid for those reviews. Usé Binance para obtener créditos Yummy, hice una orden y por alguna razón me cobraron demás y jamás me devolvieron el dinero, los agentes con los que hablé fueron inútiles y jamás obtuve razón de lo que estaba pasando. NO RECOMIENDO este servicio, debí haber escuchado a las personas que me dijeron que no lo usara. Esto es una ruleta donde a veces perderás dinero y la verdad es que no vale la pena, ahórrense el mal rato. Por cierto, no crean en los reviews de 5 estrellas que tienen, son obviamente comprados.

I ordered from a local food service last week and YUMMY decided to cancel my order and without any reason or explanation told me the money will me back the money immediately. After I insist asking the reason of the cancellation they said it was a problem with the food local (so, they threw the stone and hid the hand mmmm “clever”….sarcasm). And they decided to told me the concept of immediately will be some days :0 . I talked with the food service manager and he explained me, they never received the order, so they weren’t guilty as YUMMY said before. I’m still waiting the response about my money….The worst delivery customer experience, I don’t recommend that XP to anybody. YUMMY keep the money, maybe it will be used to learn how to improve your CLIENT EXPERIENCE.