This app is good. However it continually says to update app in order to get all the perks. It seems no matter how many times I update this it still says the same thing…(to get all the perks need to update). It’s annoying, especially when it is updated. Makes me feel like I’m missing out on special promotions. I’ve never yet got to access “the vault” on the kiosk. My friends get this option once a week. Also, I’ve never receive promotional discounts on hotel stay, etc. Frustrating considering I go to your Casino twice a week. However, I still gave the app 4 stars because I do like to see my promotions ahead of time before I leave to your Casino.

Though the app may have been updated, if you have an iPhone, you most likely will not be able to ACCESS your account. For several weeks I’ve had problems accessing anything but a screen that scrolls through app icons but are not hyper linked, they’re just dead. I’ve had trouble accessing some of my account information on the website as well. Perhaps it’s best to work out all the issues instead of rushing to release it; save some users a lot of frustration and major disappointments. I’ve gone around and around with guest services, uninstalled multiple times, unlinked it a few times, visited guest services a few times, and had IT tell me they would have someone contact me… Zzzzz. I’m still waiting.I gave the app 2 stars because I know it would likely be helpful to me IF I were able to fully ACCESS it. There are related issues with the casino Kiosks too, free play tiles do not always show up and nor do my gift tiles. Very peculiar but is usually remedied by guest services.FYI: Very few Guest Services employees at the casino seem tech savvy enough to help resolve app issues at any level. I cannot get any more frustrated than I am now with this app. ☹️😖

This is a great app. I love this app since I downloaded 3yrs. But something is missing I dont see any improvement. Just very slown in downloading data esspecially when you are trying to open the data information like booking a room and sometimes it doesn’t open at all. yes they need to fix that

They continue to give the same response about waiting for approval….2 months is ridiculous. They tell you to make a hotel reservation by calling VIP services. So I did. They were unable to make a reservation for me because they said their system was down and could not see what was available. Agent said they would give a callback when the system was back up. I called at 7 a.m. and never received a call back. It gets even better….last weekend guests were unable to utilize their gift cards to make purchases because the system wasn’t working properly. They also could not sell any gift cards. There is a serious problem with their technical development team.