"iAM Smart" is a free account for all Hong Kong Identity Card (HKID Card) holders aged 11 or above. It allows users to perform authentication through personal mobile phones, to log in and use the online services of different government departments and commercial organisations with a single digital identity.
"iAM Smart" account is available in two versions, namely "iAM Smart" and "iAM Smart+". The "iAM Smart" version has authentication, form filling and personalised notifications functions, while the "iAM Smart+" version has the digital signing function in addition:
● Authentication
√ Users will have a single digital identity that enables simple and secure login to various government and commercial online services. It brings convenience to daily life without having to manage different user names and passwords.
● Form Filling with e-ME
√ Users can use the "e-ME" function to store their personalised data (such as name, gender, HKID Card number, date of birth, residential address, and contact phone number), and enjoy the convenience brought by auto form filling and avoid filling in the same data for different applications.
● Personalised Notification
√ Users can choose to receive personalised notifications from various government online services to keep up with service updates, expiry alerts and latest information.
● Digital Signing
√ Users can use "iAM Smart+" to sign digitally in accordance with the Electronic Transactions Ordinance (Chapter 553 of the Laws of Hong Kong) to process legal documents and procedures online.
To register and use your "iAM Smart", simply:
● Use mobile device with biometric authentication functions enabled (including fingerprint or facial identification) to download and install the "智方便 iAM Smart" app
● Could access a wide range of daily information before "iAM Smart" account registration.
● Click “Register”, scan the HKID Card according to the instructions, and let the app to read the HKID Card information and verify the authenticity of the HKID Card
● Align your face with the photo frame on the screen, do the actions specified by the system and take selfies for real person and facial identification
● Wait for the identity verification based on the records of his/her identity card after submission of the application
● Perform mobile phone built-in biometric authentication, set up "iAM Smart" 6 digital password and provide email address upon successful identity verification
● Start using various functions of the "iAM Smart" platform once the above steps are completed
To register or upgrade to "iAM Smart+" for using digital signing function, you may bring your HKID Card and mobile device to our self-registration kiosks, registration service counters or via mobile registration teams to complete the relevant procedures.
Note:
● Consent of your parent or guardian is required if you are aged from 11 to 17.
Nothing to explain how to convert from iAM Smart to iAMSmart + if you have already downloaded the app a while ago. The instructions are very clunky and are only for those who have never downloaded the app. On the app though, everything is streamlined as far as everyday usage is concerned.
Terrible experiences simply doesnt work
DrLinonickname
This app was a nightmare at its earlier versions when it simply cannot capture HKIDs properly with the damned flash light, well it seems the ITs fixed that. Now, this app simply cannot read my HKID with the NFC function, it doesn’t work as promised. Very difficult to get a reading to 100%. It will lock you out for 360 second after three failed tries. What is wrong with you people? I wasn’t imputing a wrong password, who gave you the right to lock me out? My iPhone works perfectly fine with octopus and applepay, so I have no idea what went wrong. Please HK government, if you are going to let 7mil people put some faith in your judgement and management, at least invest on an app to make it work. For gods sake.
Not able log in
Sylvia si
I have been trying to log in for over six hours just to complete identity verification, but the app keeps failing due to an unstable network error. This app is mandatory for ID verification, yet it is completely unusable.I went to multiple locations in Hong Kong and tried different networks, but none worked. My internet connection is clearly not the issue, as I can log in to all other apps and games without any problem.This is extremely frustrating and unacceptable for a government-related application that people are required to use.
Camera function can’t be activated
olxf666
The camera function in this app is not working. Can’t register my ID.
What’s new in this update:
- System improvement
Version 4.12.0
The developer, Digital Policy Office, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Contact Info
Identifiers
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
Digital Policy Office
Size
212 MB
Category
Utilities
Compatibility
Requires iOS 12.0 or later.
iPhone Requires iOS 12.0 or later.
Languages
English and 2 more
English, Simplified Chinese, Traditional Chinese
Age Rating
4+
4+
This app has an age rating of 4+ with content restrictions. Some content may be rated higher, but access is managed by the developer through in-app controls.
