App is great but it sometimes crashes and it’ll say not connecting to my internet they should let a person who books trips able to specify instructions and load money to easy wallet ball other features are wonderful

The app doesn’t provide estimated pick up or drop off times like on the website. This makes using the app unrealistic when more information is available on the website. I tried reporting the issue to customer service. Their response was to get very defensive and say that the app is new. I know it’s new. I’ve noticed a problem and wanted to report it so it might be resolved. They couldn’t even take feedback about there being no Face ID and/or Touch ID functionality. All customer service did was give me an attitude and repeat what I said. I know there’s no Face ID or touch ID functionality. I’m just reporting it so that Access Link can consider adding it in the future.Very unprofessional representatives. I don’t have much hope for this app going forward.

Hello NJT it’s been awhile since an app version update for the iOS version. The app is great but it crashes and says not connected. Hope you fix this soon with an update thanks take care.

Constantly hangs when trying to connect - literally, 100% of the time. I have never been able to connect without repeatedly entering my information.And that isn't even addressing the ridiculously understaffed driver pool of the service itself.The app is consistent with the low quality service NJT has been consistently providing its most vulnerable riders with.