A smarter phone system for trade contractors & services. Take & action client calls efficiently, professionally, anywhere. See which client is calling and their job history. Convert recent calls & voicemails to new jobs. Simplify call diversion after hours. Route business calls to multiple staff, simultaneously. Transfer between staff. Record & transcribe calls, and more.
ServiceM8 Phone extends the power of your ServiceM8 job management with a smart cloud phone system, enabling you to provide great customer experiences, streamline phone call workflows, and drive productive outcomes from phone enquiries.
Provide next-level customer service
With caller identification, any team member can greet clients by name, instantly see their active quotes and work orders on screen, and efficiently action the call’s outcome in ServiceM8.
Make calls more efficient & productive
Streamline phone call workflows, actions and outcomes. Open the client’s active ServiceM8 jobs, create a new job directly from an active or recent call, or record a Call Summary to an existing job’s Diary.
Work remotely
Route business calls to multiple staff members, simultaneously. Staff can make & receive calls from anywhere on iPhone, iPad, or online through the ServiceM8 dashboard & Chrome extension.
Give clients a single point of contact
Route all incoming calls through a single number, and set outgoing calls from all staff to display your business number, so clients always know it’s your business calling.
Gain visibility of phone calls across the business
See incoming calls, missed calls and voicemails from anywhere.
Simplify after-hours call diversion
Incoming calls to your business after hours automatically divert to the team member On Call, or a custom voicemail message.
Enhance team communication & call handling
Quickly call other team members in the business, and efficiently transfer clients on the line to another staff member, from anywhere.
Record & transcribe calls
Improve quality assurance and job history with call events, durations, recordings and transcripts automatically saved to the ServiceM8 job card they’re related to.
Manage enquiries efficiently
Text a booking form to a caller in a few taps while they’re on the line, so they can enter their own details and submit the enquiry online, arriving in your ServiceM8 Inbox.
ServiceM8 Phone is a companion app to ServiceM8 job management software. A ServiceM8 account configured with ServiceM8 Phone is required in order to log in to the ServiceM8 Phone app.
Despite the negative reviews, we gave it a shot and like the phone app. Maybe there’s been some changes since the negative reviews were given. My only gripe is transferring calls doesn’t always seem to work.
Can’t enter information to create account
Waluard
There is no way to create an account. There’s no way to type the information in the space is provided.!!!
Developer Response
Hi Waluard,We're sorry to hear of the trouble you're having with account creation. Please note there are two mobile apps on the iOS App Store - the core 'ServiceM8' job management app, and the optional 'ServiceM8 Phone' app. ServiceM8 Phone is a companion app that requires an existing ServiceM8 account to function. You can create your account via our core ServiceM8 app, then use ServiceM8 Phone for integrated business calling.The ServiceM8 Team
The best.
it's the best bank.
Amazing service. Thanks.
Developer Response
Hi there,Thanks for the 5-star review of ServiceM8 Phone — we’re glad you’re enjoying the amazing service.And thanks for choosing ServiceM8, our job management app for service businesses.The ServiceM8 Team
This will be a great companion to there app- well, it never worked out
Powellcrazy
The ServiceM8 team has worked diligently to get this working and so far seems to be a great addition to there app and keeps all calls organized and like the ability to send a text with form for customer to fill out vs us trying to write info down. Look forward to using and will update review again after some time using both apps togetherWas very optimistic when we got the phone app working, but after trying for one year we had to give it up due to all the flaws and lost business.
Minor fixes and improvements
Version 6.0.1
The developer, Eroldawn Pty Ltd, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
User Content
Identifiers
Usage Data
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
