I just downloaded the app. A extremely easy and customer friendly screens and payments can be made with flick of the button. A great stress buster indeed as it frees me from my worries to stand in line for the monthly bill payment. Just one observation not a critical one though. I paid additional Security Deposit as suggested successfully using the App. However the account continues to indicate Pay SD ! With SF amount shown outstanding. It should not show that! As other Apps immediately adjust the credits in appropriate heads . But over all it was a pleasant experience.

This app has not worked for more than a year. Absolutely nothing works as one cannot log in using one the two given options - Account Number or Registered Mobile Number. After entering either information when login key is pressed, a pop up message "Something went wrong. Please try again later." This error has been a permanent feature of this app for more than a year despite 5 so called "minor bug fixes and enhancements" updates issued in 2025 and 2 in 2026. In case of problem with the app, there is a "Report App Related Issue" button which does not require log in. It takes to the next screen where one has to enter account number, mobile phone, email, category of problem, add description if issue and upload screenshot and click on Submit button. What happens next is familiar error message "Something went wrong. Please try again later." On log in screen there is another "Quick Bill Pay" button for existing customers which takes one to the next screen where account number and mobile phone are entered and pressing next button again pops up same error message. I can't call such an app nothing except JOKE. Apple should remove this app from App Store till it is really fixed. It is also poor reflection of Adani Group IT team's competence.

Left out the one star as it does not support international numbers. E.g. I live in US and cannot get OTPs to pay my bills. I do get the bills by emails!I am sure this will improve

After correctly verifying with OTP and also trying to logging in with the correct PIN, I am still stuck at the login screen. On top of that, customer care doesn’t understand plain English. Not sure if you guys have outsourced the app development or are building in-house. Either way, a mediocre team has built a mediocre app!