TrekIT- A flexible app to book Non-Emergency Medical Transport With TrekIT booking a VEHICLE FOR YOUR Transportation needs is now simpler than ever before. By picking your preferred point of origin, destination, and time, TrekIT rapidly processes thousands of available options and picks the one that best suits you.
TrekIT values privacy and ensures data, down to the last bit, is communicated through industry-standard secure channels. Along with real-time location tracking, you also have a choice of flexible payment modes.
TrekIT, with its failsafe network, ensures accessibility from anywhere and anytime. You also have a wide choice of classes, that run from Cabs, Sedans, Sports Utility Vehicles, Wheel Chair Accessible Vehicles, Vans to Ambulatory, and Stretcher service vehicles, to pick from.
This app is great and helps me with my disabled family member, however I lost my debit card and replaced it. When the card arrives, I go into the app’s settings feature and try to add a new card and I keep getting a “Hold On: Payment Failed” feature. It’s super frustrating and I reached out to customer service for help and no one has replied. Such a shame.
Cancelled ride 10 minutes AFTER pickup time
Melissaallheart149
Our first time using the app we booked WEEKS in advance. The day of, we received multiple texts and calls from an automated machine stating a ten minute time frame in which we’d be picked up. We need a wheelchair accessible van and were informed we would get one. Time passed and ten minutes AFTER the ten minute time frame they gave us, we received a text stating the ride had been cancelled. We called multiple times trying to get ahold of the company but only ever received an automated voicemail that hung up after telling us the ride was cancelled. We had to reach out to our insurance company who helped us with booking the ride and are currently STILL waiting to get this mess sorted. This ride was needed for a necessary medical appointment. This treatment is unacceptable and ridiculous. I warn any and all against using this app and this company.
App complications
jay w Junior
The app was working just fine when first downloaded. When it works it’s perfect but now it won’t load and says can’t connect to server. I even tried deleting and re downloading the app and the same issue.
App won’t send OTP to reset password
Nakkabo
I’ve had two main issues with this app.1. I got logged out and forgot my password. When I try to reset my password, the app tells me it’s sending an OTP to my phone, but it never arrives. This might be because the SMS is being marked as spam by phone carriers. So you might want to check on that.2. Before I got logged out, the app rejected my payment method, even though the payment method has more than enough money to cover the charge necessary for the ride. fixing these two issues I would be happy to give you guys a five star review. Before I encountered these, the app was working very well.
Bug fixes and Performance Improvement.
Version 2.1
The developer, TrekCars, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Not Collected
The developer does not collect any data from this app.
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
TREK WORLD LLC
Size
45.6 MB
Category
Travel
Compatibility
Requires iOS 15.6 or later.
iPhone Requires iOS 15.6 or later.
iPad Requires iPadOS 15.6 or later.
iPod touch Requires iOS 15.6 or later.
Mac Requires macOS 12.5 or later and a Mac with Apple M1 chip or later.
