I had started using this app with the 7-day free trial. I continued to use the app after 7 days with the $40 subscription. The app itself was fine, easy to follow, as well as effective. It helped me train my puppy. No complaints with the app itself, that is the 2 stars. However, I had canceled my app (1-16)at least a week prior to my subscription due date, but was still charged the $40 fee on 1-24. Reaching out to their customer service has not been very helpful. They did respond back to me in a relatively timely manner, but basically called me a liar saying that my acct was effective until the day they received my email (1-25), but they had canceled it now & I could use it until end of month & wouldn’t be charged again. When I sent screen shots of my acct being canceled/expired by 1/16 they had someone else email me & tell me I had 2 accts & that was why I was still charged. 1 thru the App Store & 1 thru their website. “Canceling one does not automatically cancel the other”, but they would refund 30% of my money “as an exception”.I just emailed them back asking how I could’ve had 2 Accts if I was only being charged 1x/month for my subscription. They charged me for my web acct ONLY AFTER I canceled my App Store subscription? Yeah.. doesn’t make sense to me either.
Hi, we’re really sorry for the frustration and confusion this caused. We completely understand how upsetting unexpected charges can be, and we appreciate you sharing your experience.It looks like there was an issue with multiple accounts—one via the App Store and another via our website. Since these systems operate separately, canceling one doesn’t automatically cancel the other, which we understand isn’t always clear. We sincerely regret any miscommunication and the inconvenience this has caused you.We’d love to make this right for you. Please reach out to support@woofz.com with the subject "Woofz.Review," and we’ll take another look to find the best possible resolution for you. We truly appreciate your feedback and the chance to improve.