Polycam 3D Scanner, LiDAR, 360 4+

Updated: yes, good news, they did update the software and it does work AFTER you log out and create a new account with an new email address, etc.. I had PAID for the pro version on the original account and then had to pay AGAIN for the new account and I have no idea how to get a refund. Although I immediately canceled my first subscription, I have still been charged for two subscriptions.

The LiDAR mode works with my wife’s iPhone 12 Max, unfortunately the photo mode does t work on my iPhone XR. Just hangs on Hold Still to calibrate, when you move around nothing is recorded. The Manual Mode doesn’t appear to be taking any photos. Attempted multiple times with over 30 + button pushes and the ‘done’ button never appeared and nothing ever saved. When trying to x exit out it says ‘exit’ or ‘save and exit’ neither did anything, just hung for over 15 minutes until I gave up.

Hi there, we had a rough bug introduced that made the app pretty unusable for some folks creating new accounts. The bug is now resolved, though. If you just started using Polycam, in order to use the app as normal, you'll need to log out and create a new Polycam account with a different email (or hit "skip >"). Huge apologies for the issues and if you have any other questions please email me at contact@polycam.ai

Yesterday I had 2 completed scans completely disappear from my phone. Lucky for me I had immediately uploaded the first one to the cloud so I could share it, but then it disappeared from my phone entirely when I exited out of the finished scan and back to all of the other scans I’ve done. The same thing happened again later in the day, only this time I wasn’t so lucky, it too disappeared when I exited the scan and I didn’t upload it to the cloud. Also, I couldn’t extend a scan. The app says it has successfully relocated and to move the phone to start scanning, but nothing happens. One of the scans I sent to the cloud and shared with my gf appeared as all black with no surface detail even though it looks fine on the phone. I deleted it from the cloud and reuploaded it only to get the same result. Lastly, at the end of my last scan of the day (I did like 7 total including the ones that disappeared), I hit the red button to end the scan and save it but it just hung there. I had to quit the app and pray that the scan actually saved because by that point I was out of daylight. Thankfully it saved, but these bugs (except for the first where the scans totally disappeared) happen way too often.

Hey there - thanks so much for your review / feedback. You've obviously used the app a lot, and I'm sorry you're encountering issues. I'll try to address them individually:
- The disappearing captures are hard to explain - must be a bug, but we'll keep an eye on that. Sorry, I'm sure it's frustrating to have work disappear!
- With the Extend button, you have to make sure you tap the "record" button after it's relocalized to start a new Session. The Extend interface is a little confusing in general - we should make it clearer soon.
- Captures can appear black on mobile web browsers if the texture is larger than 4K, which happens at many processing levels. If your gf downloads the app or looks at the capture on a desktop web browser, it will appear normal.
- Sorry about the hang. Sometimes that can happen with an intermittent web connection. If your web connection is very weak, try creating the LiDAR capture in airplane mode. This is something we'll work to improve as well.

Anyways, thanks again for your detailed review! You can get in touch with us directly (contact@polycam.ai) if you'd like to chat more or provide other feedback. It's how we make the product better :)

I’ve been using Polycam for the last year and have been very impressed with its capabilities, and my coworkers and I have been using it for civil engineering applications. However, I recently ran into several issues. I read on another review that you must login to use the app offline. There are many locations where I wanted to perform scans that have poor cell service and therefore being required to be connected to the internet is a problem. Therefore, I created an account. However, it appears to have lost the scans I performed prior to creating an account and now it states “Oops an error occurred. Failed to sign-in. Please check your Internet connection and try again later.” My internet connection is fine, but I’m still getting this error. I hope the developers can address these issues quickly. I had intended on purchasing this app for a many more within my organization, but now I’m skeptical. Otherwise, this app is excellent, but this issues need to be addressed soon or we will have to stop using the app altogether.

Thanks for using Polycam and sorry about your troubles! We have found the source of this issue and will create a fix soon, but in the meantime please reach out to us at contact@polycam.ai and we can help to fix this problem for you!