I’m surprised they only have 1.3 stars it has mostly worked for me… they do have strict Shabbat restrictions but so does all Jerusalem… I have had issue docking but they called me and fixed the issue.

Zoom everywhere in Jerusalem, and just drop off bike. Ah, app has Israeli glitches, they will fix it. It Does not take the fun away!

After using Jerufun for about 20 rides, I have to say that many of the bikes do not work and often times the ride will not end and they will keep charging you. Customer service is nonexistent. lots of improvement is needed in this product.

The app is glitchy at every step - It gives you error messages when you try to make an account of upload an ID, it crashes when you try to scan a bike. Taking out a guest bike has never worked. It took over a month before it would finally accept my ID for an electric bike.Customer service does not exist. Whenever you fill out the form on the app, it gives you an error message when you hit submit. Calling the phone number doesn’t work either.Sometimes when I try to rent a bike, the locking pin in the back wheel doesn’t unhinge, or the connector pin to the dock doesn’t release, but the app says I’m using the bike, and now I can’t return it because I can’t rehook the things that never unhooked in the first place.This app has 1 star, and deservedly so. Jerusalem is way too car infested, and in desperate need of more bike (and specifically e-bike) usage. This is such a missed opportunity by the municipality to do something great for the people of the city.