Dispatcher.com

Name: Dispatcher.com
Rating: 3.1 (7 reviews)
Author: Dispatcher.com

Business

Free · Designed for iPad

7 Ratings
Ages

16+
Years
Category

Business
Developer

Dispatcher.com
Language

EN
English
Size

46.9
MB

Dispatcher.com is a cloud-based software that helps you run your roll off or equipment rental business more efficiently. This solution consists of a web app and this mobile app, which sync information to give you instant access to your tickets. KEY FEATURES OF OUR MOBILE APP FOR TRUCK DRIVERS: •Real-time ticket feed that’s instantly updated any time your dispatcher makes a change •Detailed work orders including customer names, addresses and dumpster delivery instructions •Quick photo uploading to take snapshots of weight tickets, overloaded containers and more •Simply get turn-by-turn directions to the job with your preferred mapping application •Easy ability to update your job status, assign assets and add notes with just a few clicks

Ratings & Reviews

3.1

out of 5

7 Ratings

Overall good
10/20/2022

SDunm
I am editing/updating this review, and raising it by 1 star. I have been using this app every day (as a driver) for over a year. We use it for roll-off containers and portable toilets and that ranges from 10-100 tickets per day, generally over 40. 99% of the time we work off the map view and click on tickets from there. Green for open tickets, orange for in-progress, black for complete. Pretty straight-forward. It does not seem to “create a route” for you, and relies on your Map App to guide you, but in this business so much changes at the last minute that you’re better off just hiring smart drivers who can route in their head on-the-fly and let them do their thing, which this app allows nicely. As long as your device has excellent service then this app is great for every day use. But it struggles and the drivers suffer in areas with poor cellular coverage… A major remaining flaw with this app is its capabilities in a poor service area, or even worse, a no-service area. The “map view” is constantly refreshing itself - far too often - and in areas with no service this refresh fails, in which case you can’t do ANYTHING. Can’t back out to look at the address, can’t see any tickets, can’t log back in, can’t do ANYTHING. Many of these places us drivers are going to are in the boonies, off-the-grid, etc. Very poor cell service, if any. Better offline capabilities would greatly improve this app. One of my suggestions would be to only refresh the tickets and map geolocations when the dispatcher/secretary/office changes something for that day, and allow the drivers to zoom in, move around the map, and change days freely in poor or no-service areas. Also, please add different colors for types of tickets on the admin-side. So for instance a dispatcher can add a ticket for a septic pump and make that ticket on the map appear blue, while a ticket for a porta-potty service would be green…. Or for a dumpster driver, a 10 yard container could be blue, a 20 yard container could be green, and a 30 yard could be purple. Or, tickets with special instructions can be marked in a separate color to clearly stand out to the drivers. So when a driver is looking at the map view, he can mentally assess and plan his day at a glance easier :) Flagging tickets with special notes helps drivers notice them, but with 100 tickets for a day, it can be easy to miss a flag when scrolling through the list, and flags don’t appear on the map view which is the most-used feature of the app by far on the driver side, so being able to change icon colors on the map would be sweet.

Developer Response
Thank you for the feedback. We have enhanced the app with your feedback and hopefully you have experienced seeing today's tickets on the map and full addresses in driving directions. Please let us know if you have any additional feedback!
Overall good
10/20/2022

SDunm

I am editing/updating this review, and raising it by 1 star. I have been using this app every day (as a driver) for over a year. We use it for roll-off containers and portable toilets and that ranges from 10-100 tickets per day, generally over 40. 99% of the time we work off the map view and click on tickets from there. Green for open tickets, orange for in-progress, black for complete. Pretty straight-forward. It does not seem to “create a route” for you, and relies on your Map App to guide you, but in this business so much changes at the last minute that you’re better off just hiring smart drivers who can route in their head on-the-fly and let them do their thing, which this app allows nicely. As long as your device has excellent service then this app is great for every day use. But it struggles and the drivers suffer in areas with poor cellular coverage… A major remaining flaw with this app is its capabilities in a poor service area, or even worse, a no-service area. The “map view” is constantly refreshing itself - far too often - and in areas with no service this refresh fails, in which case you can’t do ANYTHING. Can’t back out to look at the address, can’t see any tickets, can’t log back in, can’t do ANYTHING. Many of these places us drivers are going to are in the boonies, off-the-grid, etc. Very poor cell service, if any. Better offline capabilities would greatly improve this app. One of my suggestions would be to only refresh the tickets and map geolocations when the dispatcher/secretary/office changes something for that day, and allow the drivers to zoom in, move around the map, and change days freely in poor or no-service areas. Also, please add different colors for types of tickets on the admin-side. So for instance a dispatcher can add a ticket for a septic pump and make that ticket on the map appear blue, while a ticket for a porta-potty service would be green…. Or for a dumpster driver, a 10 yard container could be blue, a 20 yard container could be green, and a 30 yard could be purple. Or, tickets with special instructions can be marked in a separate color to clearly stand out to the drivers. So when a driver is looking at the map view, he can mentally assess and plan his day at a glance easier :) Flagging tickets with special notes helps drivers notice them, but with 100 tickets for a day, it can be easy to miss a flag when scrolling through the list, and flags don’t appear on the map view which is the most-used feature of the app by far on the driver side, so being able to change icon colors on the map would be sweet.
Developer Response 07/15/2021
Thank you for the feedback. We have enhanced the app with your feedback and hopefully you have experienced seeing today's tickets on the map and full addresses in driving directions. Please let us know if you have any additional feedback!
I’m a driver using the app every day
08/04/2024

Olive 679879
This app is ok however it has a glitch at least on iOS every time you click a site location the app will kick you completely off, which is pretty annoying. When you’re on the go all the time. Hope they fix it soon.
I’m a driver using the app every day
08/04/2024

Olive 679879

This app is ok however it has a glitch at least on iOS every time you click a site location the app will kick you completely off, which is pretty annoying. When you’re on the go all the time. Hope they fix it soon.

1. Images attached to tickets are now zoomable for better visibility. 2. Phone numbers in job notes, job comments, and site notes are now clickable — tap to directly open the phone dialer.

Version 1.15.4

Oct 29

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Version 1.15.4

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