I have always had good response time during morning and daytime hours. At night(PST) it is hit and miss. At times I get the response that there isn’t anybody there to solve my problem and I had to wait several hours. My biggest issue is I paid for the premium service which provides 10 solutions a day. I have a constant problem of running out of solutions and I have had to purchase solutions to continue my work. I contacted support and they fixed the problem within a couple of days and I received my 10 solutions. However, after I used those solutions the account did not provide me anymore solutions so I had to purchase more. I contacted support again was told I needed to purchase the premium service for the daily solutions. I replied back I was a premium customer and I received my 10 solutions. That was the last time I received any daily solutions. I have since sent three messages to support with no response. I like the app when it works because they will show the work on how they reached answer.

Submitted a PRE ALGEBRA question that I didn’t quite get and noted that I only had 1-2 minutes for a solution as I was doing a timed assignment. I’d literally just downloaded the app so I was trying to get in and out QUICKLY and was told that my task was completed a minute or so after submitting it just to go and attempt to look at the answer and be greeted by a blurred image and a paywall. I figured okay whatever I need help NOW so I subscribe assuming that I’ll immediately get access to the previously blurred answer and be able to go on my way. NOPE! As soon as I subscribed the blurred image along with the message of my task being done disappeared and then a thing that said “solving your task “ with an ETA of 2 minutes appeared . I quickly realized that my task had only in fact not been solved but most likely hadn’t even been assigned to a real person until I paid up like they wanted. I have sat here and watched the ETA go from 1-2 minutes repeatedly for the past 23 minutes and have just now gotten a message that says “ I see that you have 3 solutions on your balance, so you can solve 3 tasks. Try again now or later, maybe you just got unlucky.” (That’s pasted directly from the chat) so I guess I in fact will not be getting an answer after waiting almost 25 minutes for a “1-2 minute” solution. Thank you for literally nothing.

The app was great when I first discovered it. I paid for coins (about $2-$1.6 each), priority support ($9.99/week), and a subscription $39/month. It was worth it to get the answers I needed at the time. However now that I’m in the app for several courses it is very undependable for tests and quizzes. I mainly use it for word problems. The wait times are up to 30-45 mins for one question even with priority support sometimes. They charge you 1 coin per answer they give even when the same solution is involved. For example a 3 part system of equations question will use 3 coins ($6) to answer. When it is really one question they charge several times. I think it’s the individual because I’ve had some only charge once. I think the person gets paid per answer so they cheat that way. My biggest issue is that when the answers are incorrect they don’t refund my coins. Why am I paying the the WRONG answers? I could get them wrong for free. I would prefer they pass the question if they don’t know the answer. Also, they will constantly change the person solving the question if it takes too long to find a solution to restart their timer as it states that each question could be solved in a few minutes. A few minutes quickly turns into 45 mins. Mix all this together and you have a very frustrating day of math homework, quizzes, or tests. Tests are timed so getting an answer every 30 mins is not acceptable due to the fact that I’m paying for the subscription, the coins, and the priority and the priority still isn’t priority. Overall it’s okay. I haven’t found one better at solving word problems but there is work to be done. Especially taking paid coins for wrong answers.

I purchase 9.99 for 3 coins which it’s pretty expensive in first place. 2nd when you asked for step by step for a very detailed work; some workers only send you Photomath work which I didn’t ask for. Not explain by details they trying to find easy way to get your money. I could use photomath at my own time but I asked for professional to help and yet they aren’t professional since they needed photmath to help themselves. Also the support team is very rude too since they quoted “ I don’t understand, what is the reason for your conversion? You pay for answers to your questions, and how the expert will do it is his personal business) The most important thing is that the answers are correct!” I didn’t ask for the answer in the first place I asked for step by step detailed work. I don’t care about the answer I care about how you solve this equation by steps. If I pay $9.99 I don’t expect you to go in photmath and just send me answer. I expect you to help me understand how to solve this equation step by step. I wouldn’t recommend this at all. They just trying to scam your money! DO NOT GET THIS APP.