iService5 supports service technicians during the repair of BSH home appliances. In order to login and use the app together with a home appliance, service technicians can request user credentials from BSH customer service in their country.
more A redesign of iService5 is available now. It improves performance and usability as well as incorporate new features.
2.1 Mar 12
Just a little housekeeping:
- Bug fixes
- Stability and performance improvements
1.64 04/15/2025
Features
Non-SMM:
- instruction for Wifi Bridge SW upgrade and additional link to access to all Wifi Bride Settings
- Enabling diagnosis and repair (memory, flashing, monitoring,…) for Flintstone appliance SMM without Wifi (diagnosis class F) via Dbus
SMM:
- Make use of command get-system-information from ELP 40.1.0 for selecting the right PPF type for SMM programming when wifi connection of SMM gets lost
Bug fix:
- correct file size to be downloaded for non-SMM appliance in prepare your work
1.63 03/03/2025
Non-SMM:
- Correct handling of a communication parameter
- Flashing timeout extends to 20 min.
1.61 12/09/2024
- Control for non-SMM appliances, control components via web view e.g. PDS calibration for induction cooktops
- Re-Download E-Number: all files and all PPFs of a E-Number will be redownloaded. Only use this feature if you notice some file of a certain E-Number haven't been downloaded correctly
- Renewal of backend certificate to avoid popup "A certificate has expired..." after login
- Improved error handling for SyMaNa connection
- Performance improvements for PPF handling
- Several bug fixes for some edge cases (connection diagram not shown, monitoring values not correctly shown, ...)
1.60 09/26/2024
- Bugfixe for Showing Connection Diagram on iPhones
- Extension of the App-Certificate for trouble-free usage in AppStore
- Verlängerung des App-Zertifikats zur reibungslosen Bereitstellung im AppStore
1.56 05/07/2024
Non-SMM
- Download and attach Bridge main and session log to the Report a Problem
- dBus check till the communication to the appliance is established
- Native iS5 Bridge Settings
- Wifi Bridge automatically set to iS5 Mode by entering non-SMM E-Nr.
- Improvement in Monitoring
- Bug fixes: connections diagram for certain E-Nr.
ELP
- Error handling when SMM connection is interrupted
- When PPFs are expired, PPFs will be download in bundle with respect to E-Nr.
SyMaNa
- FW condition check before programming
- Improvement in writing the HA Settings, upload, reboot and web socket reconnection
1.54 03/27/2024
The new iS5 version is a hotfix which fixes the verify error for SMM programming
1.52 03/04/2024
skip-option for PPF-Expiry workflow
When there is no error registered, display "No error log available" to inform user (SMM)
Optimization for processing data after appliance list download
PPF certificate expiry check and download the new certicates
Improve PPF certificate checks before programming (SMM)
Enablement of SMM programming with SyMaNa software architecture (new ventilation and cooling appliances)
Bug fix (non-SMM): HC Coding, flashing with delay start to avoid lack of D-bus
1.51 01/29/2024
Change on backend endpoint (SMM)
Enable batch flashing for HSI appliances (non-SMM)
Flash button always activated for non-SMM (non-SMM)
Enable data logger (with Wi-Fi Bridge)
Improve HSI connection (non-SMM)
Enable variant Coding (non-SMM)
Updated SMM programming flow and inventory readout, aligned with iService4 (SMM)
SMM programming only allowed if the VIB of the entered SMM is the same in the appliance (SMM)
Display ELP version in the overview (SMM)
Less download information in the log file
Improve country based download
Several bug fixes: File size information for downlaod, boot mode has no value yet for SMM programming, ECU programming didn't start, inventory issue esp. SMM coffee machine, some PPFs couldn't be downloaded, HC Coding etc.
1.49 09/12/2023
Enabling ECU Programming, readout ECU versions in the FW inventory for SystemMaster appliances
Handling and download of PPF certificates for SystemMaster appliances
Improvement in download of appliance files
Improvement in Monitoring for non-SystemMaster appliances
Country Selection for country-relevant download based on most repaired statistics
(all iService-capable appliances which have been repaired in last 12 months in a certain country)
1.45 12/15/2022
- Bug fix of iS5 app crash after app-upgrade
- Including reinstalling of Recovery FW for SMM appliance reprogramming
1.44 06/10/2022
Enabling use of iService WiFi bridge for non-SystemMaster appliances incl. flashing, coding, monitoring, memory and access to WiFi bridge settings
Adapted Download Settings incl. filter for country (based on repair data) and device class
Updated SMM programming flow and inventory readout, aligned with iService4
Reboot during SMM programming (after recovery update) not necessary anymore for most appliances
Several bug fixes (e.g. boot mode has no value yet for SMM programming)
1.43 05/16/2022
Updated SystemMaster programming flow incl. SPAU and WiFi country settings (aligned with iService4)
Set recovery mode one step later when clicking "Start" button, so that technician can check available and installed modules before switching the mode
Disable Error log readout in recovery system
Include information in history that timestamp for error log may not be correct for appliances which are not connected with Home Connect
For support: Include history information in report a problem mail
For support: Include senders email address in report a problem form
For support: updated logfile (popups in English language, info if buttons are disabled, ...)
Several bug fixes (e.g. show real module names in history)
1.42 03/14/2022
This is a maintenance-release, with only some technical changes:
- Updated certificates for backend (HIP) (which prevents popup: “You are using an unsecure connection to the service. Please contact your support.“)
- Updated provisioning profiles to ensure integrity of development
For any feedback use “Report a problem” or contact your local support.
1.39 11/05/2021
Thank you for your feedback on the iService5. Please find below the major changes for the new version.
- Updated SystemMaster programming flow: Adapt downgrade behavior (Downgrade only allowed for ELP and recovery when listed in whitelist. Otherwise no downgrade possible for ELP and recovery. Downgrade always allowed for any other firmware packages.) Handling type info, SPAU and wifi country setting introduced with a certain firmware version.
- Continuos progress bar for downloading (based on file size, not anymore on number of files
- Report a problem form can't be sent without any information given.
- Several translation updates
- Several bug fixes
- Compatibility with iOS15 tested
1.3 09/03/2021
Thank you for your feedback. Here is the list of changes for this version:
- Updated translations: DE, EN, ES, RU, ZH, FR, PL, IT.
- New feature in settings to delete downloaded appliance files.
- Programming: include downgrade white list (=allow downgrading only for selected modules).
- Include popup when an appliance list (metadata) update is available. This should give a choice to the technician if download should take place now or not. If update is skipped, it will be shown again next day.
- Include real file size in appliance list popups.
- Waiting screen after switching back from recovery to normal system includes a link to Home screen.
- Progress bar and picture included in appliance list update screen (after login).
- Progress bar and picture included in appliance files update screen for single file download (after entering E-number) and prepare your work download.
- Used storage in settings is accurate again.
- Several bug fixes.
1.2 05/18/2021
Thank you for your feedback. Here is the list of changes for this version:
- Bug fixed: Not all appliance files can be downloaded. Popup occurs "An error occured while downloading appliance firmware. Please try again later."
- History function completed (technician can check details about his repair visits, e.g. result of error log readouts or program logs).
- Report a problem function enhanced (possibility to choose the problem related repair visit & some bug fixes).
- UI for single appliance file & prepare your work download updated (incl. progress bar).
- Popup when no appliance list is available after first login (requirement from Apple).
- Download speed improved.
- Further bug fixes (incl. used storage not correct).
1.1 03/19/2021
A redesign of iService5 is available now. It improves performance and usability as well as incorporate new features.
more Version 2.1 Mar 12
Data Linked to You The following data may be collected and linked to your identity:
Data Not Linked to You The following data may be collected but it is not linked to your identity: