Supportwave's companion app for techs and field engineers working on the Supportwave Platform.
It's the tool you use to do the job: pick up assignments, run calls, update work in the field, and clear your queue without opening a laptop.
Built for people doing the work:
Between jobs, on a callout, or covering on-call at 2 am, Supportwave keeps your tickets, your calls, and your customer context in one place.
• Pick up jobs assigned to you. Notes, photos, time logs, status. All from the phone.
• Open a ticket and see everything that matters: history, attachments, last actions, who touched it last.
• Reply to customer chats without leaving the ticket thread.
• Send quotes and invoices the moment work is signed off.
• Snap photos straight into a ticket or invoice from the camera.
• Manage your skills so the right jobs land in your queue.
The Field First Details:
• Face ID and fingerprint unlock - fast in, fast out.
• Push notifications for new assignments, replies, and escalations. Silence the rest.
• Dark mode that won't blind you on a 6 am job.
• Tablet support for techs who work off an iPad on the bench.
• Background voice and audio so calls survive a screen lock.
What you get back:
Less laptop. Less app-switching. Less "I'll update the ticket when I'm back at my desk."
Tickets close faster. Customers get answers sooner. Your queue stays clean.
Privacy & Security:
• Biometric unlock secures your session on shared or lost devices.
• Camera, mic, and notifications are all permission-gated.
REQUIRES A SUPPORTWAVE TECHNICIAN ACCOUNT
This app is for technicians already signed up on the Supportwave platform.
Bug, request, or stuck? Tap Settings → Help inside the app, or email support@supportwave.com.
Pay is Ok. Just makes it about worth it.Problems from the Tech side:1. you can accept a job, block out your personal time, but if they don’t confirm, its not guaranteed. Lots of “unknown” feeling and feeling like you’re wasting your time2. Customers can charge back tips. I did extra work and provided peripherals and then the customer called support and removed the large tip after. They simply told me they are reducing my pay. Nevermind the additional cables and stuff I bought for the customer! Do they want us to accept payment out of app or not?3. Lack of jobs (greater NYC area). At first when I signed up over a year ago you’d get one a week, maybe (and youd have to grab it right away or another tech would take it)4. The company is using its Tech base to advertise full time contract jobs with garbage pay and you cant do any other work during that time, when the whole point of the app is to be your own boss! They just pay you less than what theyre getting from the company, like a sleazy recruitment agency. These ads are constant, and the ONLY jobs pushed out to Techs in my area in the last year or so.Overall, skip this app and get referrals for clients through word of mouth.
Seriously, NerdApp is a Lifesaver!
I want the wallpaper
Wow, where do I start with NerdApp? It's like having a personal IT department right in your pocket! I used to get so stressed out with tech issues, but these guys have my back.They've helped me with everything from my Wi-Fi acting up to that time I couldn't get my printer to cooperate. And they're super patient, even when I ask what I'm sure are "dumb" questions.Best part? They're there 24/7. So, when I was up late working on a project and my software decided to throw a tantrum at 2 AM, guess who was there to help? Yep, NerdApp.It's so user-friendly and runs really smoothly, too. You can tell they put a lot of thought into it. Plus, they keep making updates, which tells me they're all about keeping us users happy.If you've ever needed IT help and didn't know where to turn, seriously, give NerdApp a try. It's a solid 5 stars from me!
Time well Spent
Flmestar13
I used the remote access help and got an answer within minutes, the gentleman that helped me was very kind and helped me fine the issue quickly! A 20 minute call fixed three days of fighting with my PC, props to these guys very helpful.
Waste of money
Svim
The price sounds good to get quick help, but they charged me $50 and I didn’t resolve my problems. Put me in touch with a tech who had no idea how to fix it. I had to learn the hard way, hope you read this and learn from my mistakes.
- Onboarding Fixes
- General Bug Fixes
Version 4.5.0
The developer, Supportwave LTD, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Financial Info
Contact Info
User Content
Identifiers
Usage Data
Sensitive Info
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
Supportwave LTD
Size
69.7 MB
Category
Productivity
Compatibility
Requires iOS 16.4 or later.
iPhone Requires iOS 16.4 or later.
iPad Requires iPadOS 16.4 or later.
Mac Requires macOS 12.0 or later and a Mac with Apple M1 chip or later.
Apple Vision Requires visionOS 1.0 or later.
Languages
English
Age Rating
4+
4+
This app is rated 4+ with content restrictions.
Some content may be rated higher, and may therefore be restricted and managed by the developer through in-app controls.
