***UPDATE*** it worked! Do NOT use characters when creating a new password. NUMBERS AND LETTERS ONLY! Still am frustrated with the fact we have no customer service or a customer support email provided on a simple but informative website. I was so pleased with my new scale for almost two weeks and wanted to give them 5 stars but then my account was inconveniently logged out and as I forgot the original password (please write yours down or go get a refund and buy from a more reputable supplier) when trying to create a new password, I constantly received an error message. Beyond frustrating as I followed the instructions. I seen a recent review where someone mentioned not to use characters. Will try that out and report back. The only problem is you literally have 120 seconds as a timer is displayed when you submit your email for forgotten password… the email for me shows up within one minute giving me 60 seconds to create a password. Once you run out of time and continue to receive error message, you cannot request a fresh link for at least 10 minutes. So frustrating, honestly this experience takes away the joy and excitement I once had for this scale. What a waste of hard earned money.

I swim 5-7 miles per week and cycle 20+ miles per week with extreme hill climbing. My doctor said I’m in excellent shape. Yet, this scale seems to think I lack exercise and lack muscle mass. REALLY!?!? I’m talking this stupid thing back.…. and no 800 # ?

Easy to create an account, able to connect to scale via Bluetooth fast. Got lots of information on the body unlike other scales/apps

Just put in letters and numbers- NO special characters