Vetster – Online Vets 24/7

Name: Vetster – Online Vets 24/7
Rating: 4.6 (2361 reviews)
Author: Vetster Inc.

Virtual Vet Appointments

Only for iPhone

Free · Designed for iPhone

2.4K Ratings
Ages

13+
Years
Category

Medical
Developer

Vetster Inc.
Language

EN
English
Size

123
MB

iPhone

Vetster connects you with trusted veterinarians available 24/7 to provide online care for your pet from the comfort of your own home. Get ongoing care for $10/month or book a single appointment. Download the Vetster app to find a trusted vet for your pet. Book an appointment at a time convenient to you. Vetster vets answer your questions and concerns through secure online video appointments. Where available, our virtual veterinarians can also provide prescriptions for medication. Vetster is here to help from initial concern to diagnosis to prescription delivery. Don’t wait! Get the care for your pet when you need it. Vetster’s online veterinary doctors can help with: - Itchy skin, excessive scratching, or fleas - Irritated ears: shaking head, scratching, discharge, or odor - Vomiting, diarrhea, or straining to poop - Urinary problems: urinating more than normal, straining to urinate, or bloody urine. - Eye problems - Breathing issues: coughing, sneezing, or nasal congestion - Limping, pain, or injury - Ingestion of something potentially harmful. Is your Dutch Terrier experiencing fatigue? Does your pet choke on their chewy toy? Ask a vet your questions and receive peace of mind as well as pet health treatment. Whether you need an emergency vet, pet drugs or medicine from a pharmacy or veterinarian care for an animal species that's not common, the Vetster app can provide professional telehealth help right away. When your vet clinic is closed, but you need answers—and quickly—Vetster has got you covered 24/7. Take out the stress and worry by getting the answers you need to take care of your pet from the comfort of your own home. Using Vetster is simple and convenient: - Download the Vetster App - Create your free Vetster account - Find a veterinarian based on your pet’s needs - Choose your preferred time/date for an appointment - Your Vetster Vet will confirm your appointment - Change of plans? No worries! Reschedule for a credit or refund What to expect during your appointment? After booking your appointment, you’ll be connected to a licensed veterinarian or veterinary technician via video chat. Similar to an in-person appointment, the licensed veterinarian or technician will ask you questions about your pet and their health history. They may also want to see your pet up-close to better examine them and gather more information about a tentative diagnosis. The vet will let you know what the next steps are (such as booking an in-person appointment, sending you a prescription, how to treat at home, etc.) That’s it! Why choose Vetster? Thousands of pet owners trust Vetster and our five-star rated virtual vets. Pets love it too because fewer trips to the vet mean less stress for them! Best of all, creating an account is 100% free!

Ratings & Reviews

4.6

out of 5

2.4K Ratings

Vetster Rocks! Compassionate and Convenient m!
10/10/2024

Dalmatianmama
So glad I found Vetster. My older dog hates going into any Vet office. He pulls hard on his leash and I was afraid he’d injure his leg leg after ACL surgery. For over a year we’ve had to pick him up and he’s 72 lbs of fighting Dalmatian. My daughter left to law school and I’m unable to pick him up alone. So when I saw Vetster online, I thought I would give it a try. Easy log in for appointments. My veterinarian at Vetster is Dr. Cruzen and he’s helped my dog’s senior days be the best possible. Dr. Cruzen prescribed the proper medications and he explained the benefits of each as well as potential side effects. My dog’s anxiety has decreased and any discomfort from his stenosis of the spine is under control. In fact, I don’t think it hurts, he just walks crookedly. Medications can be sent to your home or pharmacy. If you have a question or concern, you can reach out to a vet tech immediately. I cannot believe how well Vetster is run and how helpful everyone has been. They have a strong team of professionals. Another thing, my dog does not like anyone taking his temperature or being put on a large metal platform to be weighed. In -office veterinary visits are required to do these regardless of the reason for visit. My dog, Harvard, would become extremely anxious and fearful. I didn’t want to do this to him anymore. I highly recommend Vetster.

Developer Response
We're so glad you found us too! Thanks for sharing your experience with Dr Cruzen and Vetster!
Vetster Rocks! Compassionate and Convenient m!
10/10/2024

Dalmatianmama

So glad I found Vetster. My older dog hates going into any Vet office. He pulls hard on his leash and I was afraid he’d injure his leg leg after ACL surgery. For over a year we’ve had to pick him up and he’s 72 lbs of fighting Dalmatian. My daughter left to law school and I’m unable to pick him up alone. So when I saw Vetster online, I thought I would give it a try. Easy log in for appointments. My veterinarian at Vetster is Dr. Cruzen and he’s helped my dog’s senior days be the best possible. Dr. Cruzen prescribed the proper medications and he explained the benefits of each as well as potential side effects. My dog’s anxiety has decreased and any discomfort from his stenosis of the spine is under control. In fact, I don’t think it hurts, he just walks crookedly. Medications can be sent to your home or pharmacy. If you have a question or concern, you can reach out to a vet tech immediately. I cannot believe how well Vetster is run and how helpful everyone has been. They have a strong team of professionals. Another thing, my dog does not like anyone taking his temperature or being put on a large metal platform to be weighed. In -office veterinary visits are required to do these regardless of the reason for visit. My dog, Harvard, would become extremely anxious and fearful. I didn’t want to do this to him anymore. I highly recommend Vetster.
Developer Response 10/15/2024
We're so glad you found us too! Thanks for sharing your experience with Dr Cruzen and Vetster!
Very impressed with the service
10/23/2023

anonymous user 84
The service is excellent, especially if you get the Vetster unlimited subscription, as it may be cheaper than picking a vet individually. Our vet was really nice and thorough, and you get their clinic notes right after, and access to messaging with the vet for a few days after. Prescriptions can be sent to a mail order pharmacy. Compared to our in person clinic exam fees, we paid about half. Adding in the medication, we paid about the same as an in person clinic fee alone. I will note that though the site says vets are 24/7, this is only theoretical- you might not have any vets actually with availability anytime. (I was able to get a same day night appointment no problem though). The app seems to function well.

Developer Response
Thanks for the feedback! We're thrilled you had a great experience.
Very impressed with the service
10/23/2023

anonymous user 84

The service is excellent, especially if you get the Vetster unlimited subscription, as it may be cheaper than picking a vet individually. Our vet was really nice and thorough, and you get their clinic notes right after, and access to messaging with the vet for a few days after. Prescriptions can be sent to a mail order pharmacy. Compared to our in person clinic exam fees, we paid about half. Adding in the medication, we paid about the same as an in person clinic fee alone. I will note that though the site says vets are 24/7, this is only theoretical- you might not have any vets actually with availability anytime. (I was able to get a same day night appointment no problem though). The app seems to function well.
Developer Response 10/25/2023
Thanks for the feedback! We're thrilled you had a great experience.
Never order from their pharmacy!
Dec 5

re-lite&ga-lite
I got the Vetster app and signed up for a one year subscription because my pet was ill and needed a prescription ASAP. After my appointment, I ordered the prescription through the Vester app, which promised delivery within three days. Tracking showed they generated a shipping label quickly, but four days later had not even delivered the medication to USPS for shipment! I got in touch with support, and they told me it was due to weather conditions, which sounds like BS since the item had not even been brought to USPS. but anyway, no harm no foul if they made it right. They sent my prescription to a local pharmacy, which was fine. But they refuse to refund the prescription that has not shipped! They say the reason is the pharmacy they farm out to does not accept any returns. This is ridiculous as medications are time sensitive, and at very least I should have been informed of the delay and given the chance to order somewhere faster. At this point, the new estimate for the medication to arrive is nine days! Their answer is that I should just “donate it.” Totally fine if they want to make a donation, but this is their error and they should not be doing it on my dime. TLDR: never order from their pharmacy because they don’t accept returns even when there is an error on their end! Order from chewy, they are the best! Or if you need local, go to Costco! Just not Vetster!

Developer Response
Sorry to hear you had a frustrating prescription experience, we'd like to look into this for you immediately. Please send us an email to support@vetster.com or join a live chat on our website. We hope your pet is feeling better.
Never order from their pharmacy!
Dec 5

re-lite&ga-lite

I got the Vetster app and signed up for a one year subscription because my pet was ill and needed a prescription ASAP. After my appointment, I ordered the prescription through the Vester app, which promised delivery within three days. Tracking showed they generated a shipping label quickly, but four days later had not even delivered the medication to USPS for shipment! I got in touch with support, and they told me it was due to weather conditions, which sounds like BS since the item had not even been brought to USPS. but anyway, no harm no foul if they made it right. They sent my prescription to a local pharmacy, which was fine. But they refuse to refund the prescription that has not shipped! They say the reason is the pharmacy they farm out to does not accept any returns. This is ridiculous as medications are time sensitive, and at very least I should have been informed of the delay and given the chance to order somewhere faster. At this point, the new estimate for the medication to arrive is nine days! Their answer is that I should just “donate it.” Totally fine if they want to make a donation, but this is their error and they should not be doing it on my dime. TLDR: never order from their pharmacy because they don’t accept returns even when there is an error on their end! Order from chewy, they are the best! Or if you need local, go to Costco! Just not Vetster!
Developer Response Dec 8
Sorry to hear you had a frustrating prescription experience, we'd like to look into this for you immediately. Please send us an email to support@vetster.com or join a live chat on our website. We hope your pet is feeling better.
Canceling at last minute an issue
05/22/2024

TallCalGal
I really like Vetster and I’ve had really good appointments with all the veterinarians. My issue with the program is that Vetster allows the veterinarians to cancel scheduled appointments at the last minute. I’ve experiences this at least four times where I have made the appointment, and scheduled my day around the appointment, only to have the vet cancel on a whim. You receive a message to reschedule and of course at this point there’s nothing available in the same timeslot. It’s very disrespectful, frustrating and it shouldn’t be allowed. Vetster should do a better job of managing this with their registered veterinarians and should ding them when this happens and should drop any vet who does this habitually. Another issue is that if you haven’t had an appointment with the vet that dumped your appointment at the last minute you you can’t rate them. So a lot of these vets that have dropped appointments with their clients have five star ratings. That doesn’t seem right either.

Developer Response
I'm sorry to hear that the vet you chose was unable to attend your appointment and this has happened more than once. We understand your frustration and it's important to us that you feel satisfied with your Vetster experience. Our vets are asked to keep their availability up to date however situations may arise unexpectedly. We'd be happy to help reschedule your appointment for you and look into what happened. Please reach out to our customer experience team for assistance at support@vetster.com
Canceling at last minute an issue
05/22/2024

TallCalGal

I really like Vetster and I’ve had really good appointments with all the veterinarians. My issue with the program is that Vetster allows the veterinarians to cancel scheduled appointments at the last minute. I’ve experiences this at least four times where I have made the appointment, and scheduled my day around the appointment, only to have the vet cancel on a whim. You receive a message to reschedule and of course at this point there’s nothing available in the same timeslot. It’s very disrespectful, frustrating and it shouldn’t be allowed. Vetster should do a better job of managing this with their registered veterinarians and should ding them when this happens and should drop any vet who does this habitually. Another issue is that if you haven’t had an appointment with the vet that dumped your appointment at the last minute you you can’t rate them. So a lot of these vets that have dropped appointments with their clients have five star ratings. That doesn’t seem right either.
Developer Response 05/23/2024
I'm sorry to hear that the vet you chose was unable to attend your appointment and this has happened more than once. We understand your frustration and it's important to us that you feel satisfied with your Vetster experience. Our vets are asked to keep their availability up to date however situations may arise unexpectedly. We'd be happy to help reschedule your appointment for you and look into what happened. Please reach out to our customer experience team for assistance at support@vetster.com

Thanks for being an awesome Vetster pet parent! Here's what's new: - We've made several bug fixes and performance improvements. Our team's been hard at work on some pawsome new features! We'd love to hear your thoughts and suggestions—we're all ears (and tails) at app-feedback@vetster.com.

Version 3.43.0

Dec 11

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
- Usage Data
Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Identifiers
- Usage Data