Online Vet 24/7 - Vetster 12+

Amazing service, but the app is buggy. My last two video sessions didn’t initiate successfully until the third or fourth attempt. Beyond that the app doesn’t provide an itemized receipt which is needed for insurance. It just has dollar amount. There’s no way to download notes within the app, so you have to contact Customer Support, but they’re very responsive. My vet also prescribed medication, but there’s an issue with the shopping cart in the app. Initially, it wouldn’t allow me to add the medication, when I exited out and went back in the medication was in my cart, but it was forcing me to do the most expensive shipping option, so I had to exit back out and then the right shipping option appeared. Also, no Apple Pay. These issues have a dramatic impact on the overall experience. The app feels a little underbaked and definitely needs more testing.

Thanks for the feedback! We are so sorry to hear that you encountered some technical difficulties during your appointment and we're glad you were able to contact customer support. Keep an eye out for updates in the new year!

So glad I found Vetster. My older dog hates going into any Vet office. He pulls hard on his leash and I was afraid he’d injure his leg leg after ACL surgery. For over a year we’ve had to pick him up and he’s 72 lbs of fighting Dalmatian. My daughter left to law school and I’m unable to pick him up alone. So when I saw Vetster online, I thought I would give it a try. Easy log in for appointments. My veterinarian at Vetster is Dr. Cruzen and he’s helped my dog’s senior days be the best possible. Dr. Cruzen prescribed the proper medications and he explained the benefits of each as well as potential side effects. My dog’s anxiety has decreased and any discomfort from his stenosis of the spine is under control. In fact, I don’t think it hurts, he just walks crookedly. Medications can be sent to your home or pharmacy. If you have a question or concern, you can reach out to a vet tech immediately. I cannot believe how well Vetster is run and how helpful everyone has been. They have a strong team of professionals. Another thing, my dog does not like anyone taking his temperature or being put on a large metal platform to be weighed. In -office veterinary visits are required to do these regardless of the reason for visit. My dog, Harvard, would become extremely anxious and fearful. I didn’t want to do this to him anymore. I highly recommend Vetster.

We're so glad you found us too! Thanks for sharing your experience with Dr Cruzen and Vetster!

I really like Vetster and I’ve had really good appointments with all the veterinarians. My issue with the program is that Vetster allows the veterinarians to cancel scheduled appointments at the last minute. I’ve experiences this at least four times where I have made the appointment, and scheduled my day around the appointment, only to have the vet cancel on a whim. You receive a message to reschedule and of course at this point there’s nothing available in the same timeslot. It’s very disrespectful, frustrating and it shouldn’t be allowed. Vetster should do a better job of managing this with their registered veterinarians and should ding them when this happens and should drop any vet who does this habitually. Another issue is that if you haven’t had an appointment with the vet that dumped your appointment at the last minute you you can’t rate them. So a lot of these vets that have dropped appointments with their clients have five star ratings. That doesn’t seem right either.

I'm sorry to hear that the vet you chose was unable to attend your appointment and this has happened more than once. We understand your frustration and it's important to us that you feel satisfied with your Vetster experience. Our vets are asked to keep their availability up to date however situations may arise unexpectedly. We'd be happy to help reschedule your appointment for you and look into what happened. Please reach out to our customer experience team for assistance at support@vetster.com