Lucy in the Sky Store 4+

My dress was supposed to come October 30th-October 9th *day of my homecoming* It is now October 12th and still no dress. I also have still yet to receive a tracking number or any information on my order at all. I have emailed two times now. First time I reached out about my issue last week I was asked to send my order number, after I sent it I never heard back. I emailed again 3 days ago and still nothing. Unfortunately I had to go to my last senior homecoming without the dress that I had been so excited to wear. This was my first time shopping from this store and now I will never buy from here ever again. I know that a lot of people are having the same issues as me and that’s just crazy. This store is specifically for special event dresses and it’s sad how many people I’ve seen who’s special nights have been ruined because of this. It’s even worse that y’all are not taking accountability of the problem or letting your PAYING customers know in advance that y’all are having delays. If i could rate this store a zero I would... Spend your money somewhere else!!! Cute dresses, but not worth the trouble at all. Very disappointing.

BEWARE! HOMECOMING NIGHTMARE! If I could give them zero stars I would. I ordered a dress the beginning of aug. Email said the dress would ship sept 12th, it was on back order. 12th came and went never heard boo. I reached out, now the dress wasn't going to ship until Sept 29th. No one contacted me to let me know (I needed the dress for the 22nd). I was told if I wanted to wait until after 29th they would give me a 25% discount otherwise I could cancel my order. I cancelled and ordered another dress which they assured me would ship that day and be here in time. It is now sept 18th. Fed ex said it has been sitting at their facility for 3 days, I should contact Lucy in the sky to have them escalate it. Lucy in the sky says contact fed ex and if you don't receive by 21st. I said I need for 22nd so my daughter ends up with no dress for homecoming? I ordered way back beginning of august! They have no customer service number and the people monitoring the chats don't give a crap. Worst experience ever. They have no problem taking my money, but delivery the product is an entirely different story. NEVER AGAIN!

I have now experienced what many other people have experienced from this store too. I ordered my dress last month, September 20th. And the timeframe it gave to me for its delivery was October 1st - October 13th. It is currently October 13th and I still have not even received a tracking number. I emailed their customer service on Sunday, October 9th, asking for help since I didn’t have my tracking number and they STILL haven’t gotten back to me. I emailed them yesterday practically begging for them to respond and they still haven’t responded. It’s the fact that I ordered LAST month, NEARLY A WHOLE MONTH ahead of my homecoming and they still haven’t even given me any sign that this dress is gonna come. My homecoming is this Friday, October 15th. I’ve come to the conclusion that this dress will not come on time or may not even come at all?? I’m honestly panicking and lowkey feel like crying. It’s my senior year and I just really wanted to stand out this year but nevermind… I want my money back. This is horrible.