With Agidesk, the client can control all of its clients' requests, manage service deadlines, measure the operational efficiency of its team, service costs and the level of satisfaction of its clients.
Get to know some of the features of the application in the requesting version:
1) Open tickets/tickets;
2) Monitor the progress of requests;
3) Interact with the calls;
4) Check the status of tickets;
5) Approve requests;
6) Check the status of requests made by other people on the team;
7) Register comments, upload files;
8) Mark the calls as resolved;
See below some of the main features of the system in the web version:
1) Personalized service portal (customer focused);
2) Opening and monitoring of Tickets;
3) Advanced control of deadlines (SLAs);
4) Help center with FAQs and tutorials;
5) Notification flows;
6) Approval flows;
7) Task and project management;
8) Management of contracts payable and receivable;
9) Cost control of services and projects;
10) Management of indicators;
11) Satisfaction surveys;
And much more...
Ratings & Reviews
5.0
out of 5
1 Ratings
"New tickets" and the other forecasts no longer list tickets from secondary teams.
Version 3.3.4
The developer, Agidesk, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Contact Info
User Content
Identifiers
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
