I have been a member of the Police CU for over 40 years and i wouldn't use any other bank or other credit union, the staff at Police CU are very helpful and always happy to answer any questions or concerns i have, my father was one of the original charter members that got the credit union to where it is today, you cannot find a better place to put your trust and money in.Respectively Yours John A. Russell Jr....Happy Holidays to all...

Not to be offensive, but this mobile app looks like something you would make during an intro to iOS course in college, minus all of the functionality. For example, in order to view my credit card transactions, I need to navigate to a new page that loads a browser within the app (impressively slowly for 2021) in a tiny window where I need to then navigate the desktop version of the Police CU website in order to even see my history. The clunky UI blocks most of the browser anyway, but even if it didn’t, the browser is so slow to respond and small that it’s frustrating to use. Now, to pay my credit card bill with a non- Police CU account, I need to use the same awful in-app browser. At least in the old version of this app, the browser was properly sized to the screen of my device. In this App, I practically need a magnifying class to see what I’m about to pay.Beyond that example, the app just isn’t ready for users yet. There’s no reason it should take 20 seconds to load the “settings” tab, there’s no reason for anything to really load that slowly to be quite honest. Also, I left my phone with the screen off for over 30 minutes, returned, logged into my phone using FaceID, and the app let my open it from the Home Screen and enter the account. Every other banking/finance app has a far shorter timer until it forces a new login, it should really force a new login every single time the screen is turned off. Even my password management apps force a new faceID login every time I switch between apps, even when the phone is on. My concern is if those extremely Basic security features aren’t addressed, what other vulnerabilities does your online banking stack possess?

I recently became a member and everything is going good but I have a little advice you guys could apply to the app to make it better and these are:-Make it so the routing number is easier to find.-Improve the total limit with ZelleThank you

I deposited a check. A large check. I didn’t endorse it. Instead of them contacting me to let me know, they are returning it. Two days later btw. Told me it will take two to three weeks to get to me. In that time, I spend about $300. I now own $180 in overdraft fees. No emails. No notice. No calls. No text. I also have Wells Fargo. I was trying to switch to a credit union. Won’t now. Sticking to Wells Fargo. They actually care about their customers. I did this same thing about 20 years ago and they covered my overdraft fees, they also called me to let me know.