I loved this app so much. It popped up as an add for me on TikTok & advertised an interesting werewolf story. Usually I’m not into werewolf stories but the storyline seemed interesting. I was right, the book was awesome & beautifully written & to my delight it was part of a series. I greedily delved into the new book, not hesitating to buy passes as needed. Halfway through the second book, just when things were getting really good & after I had spent $35 on more passes, a message popped up that I needed to update the app. As soon as I did the update, ALL of my progress in the book along with my credits I just bought, my whole account disappeared. I tried closing & reopening the app, I even deleted & re added the app to no avail. I had hoped I could restore my in-app purchase, but that option is not available. I then tried to use the contact us option, but received an error message. So, I angrily & despairingly deleted the app. I didn’t think it was fair for me to have to re-purchase my passes & then use said passes to restart the book I was halfway through reading. In all honesty I felt hoodwinked. I’m not rich & had to plan for & set aside money for my passes. To say that I am thoroughly disappointed is an understatement. Download & spend your money at your own risk. 5 stars given so that my review will be seen, would give zero if I could…
We're deeply sorry for the experience you've had 😔. Losing your progress and credits after spending money should never happen. Please reach out to us immediately at reviews@passionapp.co with your account details, and we'll prioritize investigating and restoring your purchases and progress. We truly appreciate your support and patience. 💬📚✨