- AI Summary for tickets

Security Fixes Bug Fixes

Several bug fixes Increased security around password storage

Add required dependencies for logging

Fixed some bugs and added 2FA support.

Fixed some bugs

Updated project dependencies and fixed several minor bugs.

Various Changes

Various Fixes and Improvements

New features and bug-fixes include: ADDED: Added idle times to the live chat header ADDED: Chat Idle Warning ADDED: Forms support ADDED: Manual Events support ADDED: Popup text editor ADDED: Survey Support CHANGED: Ticket draft styling so its more obvious FIXED: After saving a draft, the ticket view should refresh so you can see it in the parts list FIXED: Copy text from live chat or ticket messages. FIXED: Custom search sometimes showing a ticket multiple times FIXED: Discrepancy between mobile app and web interface behavior when removing recipients in ticket replies FIXED: Exception when transferring items FIXED: If a ticket reply includes an attachment, after sending the ticket, you have to manually refresh the ticket in order to see your response or changes to the ticket details. FIXED: Improved in app camera quality to 1080p. FIXED: SVG for logos FIXED: Some tickets hang during Reply All>Send operation leading to duplicate replies if the user continues to click Send FIXED: Success messages are inconsistent FIXED: Ticket Reply All to and cc addresses were not being filled correctly FIXED: Ticket custom fields could scroll downwards infinitely FIXED: Unable to change "Closed" ticket to "Closed and Locked" from the mobile app FIXED: User Info on Tickets shows "Anonymous Chat" above users email address information but header should be worded differently FIXED: When modifying multiple selection Custom Field on ticket the value resets to the previously selected value or fails to refresh until next update FIXED: display Phone number in call log list FIXED: highlighting canned replies is hard at times FIXED: iPhone shake to undo PERFORMANCE: Improved speed of some UI elements

New features and bug-fixes include: ADDED: Backing out of an unsaved ticket reply will now warn agent that information may be lost. ADDED: Logout now shows a confirmation modal . ADDED: On ticket compose windows, email addresses can now be deleted from the Send To page. ADDED: Support for un-editable comments and comment links (such as those on tickets created from community threads). ADDED: Task grid now shows the status of each task. ADDED: Ticket list will now show duration and idle time. CHANGED: In the Live Chat list pane, "Chat Ended" text has been removed. CHANGED: New call logs now default to incoming. CHANGED: New tasks now default to "In Progress". CHANGED: Updated to Flutter 3.3 FIXED: Active groups would sometimes show the data of a prior selection. FIXED: Auto-correct has been disabled on all Email Address fields to prevent devices from trying to spell check emails. FIXED: Dark mode styling in Active Groups was corrected. FIXED: Email address field in create ticket should not uppercase letters automatically. FIXED: Enabling/disabling checkmarks in My Groups can be slow to respond. FIXED: Gallery uploads can take significant time to upload to the server. FIXED: Incorrect font size was showing on chat list. FIXED: Incorrect warnings were showing up if you clicked Back during connection setup. FIXED: Multiple bottom-bar notices will no longer be delayed behind other ones. FIXED: SmarterTrack App does not always reflect latest updates to active tickets. FIXED: Some tickets were not wrapping or cutting off properly when email field is long. FIXED: Warnings when adding a new task were not showing until you left the page. FIXED: When switching between agents in Active Groups, incorrect groups were showing for a brief moment. FIXED: When using an installation that has only one brand, replying to a ticket briefly shows the Brand selector when expanding "Additional Options".

Various fixes for bugs reported since the last release