I’ve only been using Zepto for about a week. However, I’ve found that Zepto is—in general—considerably faster and more efficient than its competitors. If I order Red Bull or cold drinks from another service, they usually arrive lukewarm. However, Zepto delivers such products already chilled. While Zepto does have lower prices than some other platforms, these are countered by their service fee. Nonetheless, and with all else equal, I’ve found Zepto more reliable and user-friendly.

During peak times it is often experienced that deliveries take over 40 minutes. It’s also shows misleading estimated delivery time of 20 minutes while placing the order. Again, another misinformation shown on the app is the notification that the delivery person has arrived at the gate. We do not live in a gated community and yet it takes over 5-7 minutes from getting this notification to actually getting the order delivered. It takes less than half a minute to get from the gate to the residence. Wish the app adds more transparency to its operations.

It’s really annoying that these apps don’t let you place an order with international phone numbers. In this day and age when almost all major global carriers support international roaming, i can’t believe these apps have such stupid restrictions. Moreover, apps like swiggy and zomato lets you easily register with International numbers by sending the otp through WhatsApp. So the technology already exists if only the app developers could be a bit more mindful about their user-base.

Within my close circle, I have heard multiple instances of canceled orders where the money was deducted but the refund never really arrives. Like many have mentioned here, there is no customer support number to contact. The chat option is also strategically hidden. I had a cancelled order where the money was deducted and I got a text saying that the refund was issued but the refund never arrived. After ten days, when I contacted them over chat, they asked me to give proofs of order over email. After I sent, they just said I need to check with my bank about refund💁🏻‍♂️. Such a scam.