Go app idea. I understand there may not be substitutes available in my area yet, but it would be nice to just have the app open and available so that we can spread the word and get people on board. We don’t wanna direct people to the app and then we all get here with an “unavailable “ message. Please open the app to my area and we will spread the news. News spread fast here in this city. And it’s a great opportunity here Fayetteville NC

I was completing the onboarding process and scheduled my interview call. I could have sworn I checked the time I wanted it scheduled for 1:00, however the person conducting the interview called me at 12:00 when I wasn’t available. I went back in and verified that my time was for 1:00 and it definitely was! They claimed it was for 12:00. I answered their call back around 12:30 and I gave them the numerous amounts of experience I had and the experience I had with a homeschooling group as well. I was more than qualified however, they disqualified me which breaks my heart,honestly. This woman didn’t sound friendly and sounded like she didn’t even have experience conducting an interview. I truly believe this company is discriminating and if you don’t pick up their call even if it’s not your scheduled time, they will disqualify you. Oh and also if you don’t have years of experience, they won’t even consider you. Horrible company. I definitely don’t recommend.

I was not informed that rescheduling my onboarding call would disqualify my application. After rescheduling due to my grandmother's hospitalization, I was told my application would no longer be pursued. It’s confusing and unfair to offer rescheduling as an option if it leads to disqualification. This company exhibits discriminatory practices and operates with hidden rules throughout the onboarding process. Their lack of empathy and understanding during a family emergency was disheartening. I would not recommend anyone to do business with them or trust their substitutes with childcare or work in facilities associated with UpKid. Their behavior reflects poorly on their morals, principles, and character.

It’s about a month since my interview and I’m still waiting on them to approve fingerprints.A little over a week ago I confirmed with them that everything else has been confirmed (background and stuff). I checked the fingerprint people to make sure it had been sent. I check the child licensing people (who approve it before up-kid) they said all is done. Just waiting on Upkid now. I have tried to message them and they either tell me to keep waiting or they give me all these people’s numbers but all these people say it’s their turn.