I’ve been using the CityVet app to book my pet’s appointments and it has honestly made things so much easier. Booking is quick, the reminders come right when I need them, and checking/uploading my pet’s records only takes a second! The app has gotten better over time and it runs really smoothly now.

I originally called to make an appointment and they suggested I get the app since my information was already in the system. I put my info in the app in the already have an account but first time logging in. It said it couldn’t find my account so no biggie I went to create new account for new clients. Then it said whoops, account already exists. So I thought that I originally put in the incorrect info like a typo or something. Apparently that wasn’t the case. I tried at least 10 times for it to finally work only for it to tell me that my number was blocked and I had to use a different number or email. So I had to back track once again because the app exited me out. The absolute most frustrating thing. Then I was finally able to get it to confirm my email. Once again I was exited out of the app after signing in. Then after I finally get in the app it says I have no upcoming appointments even though I have a confirmed appointment coming up. This app needs a lot of improvement to make it smoother for logins.

As the Medical Director for an animal rescue, I rely on quick access to accurate information for dozens of pets every day. This app has made that process so much easier. The ability to look up multiple animals in seconds—without digging through paperwork or sending emails has streamlined our entire medical workflow.

I’m a current client of CityVet so I tried looking up my info and retrieving my login credentials through the app. First major concern was that it sends your password in plain text through email/text which is terrible design - it should only ever prompt you to create a new one. Next major issue, the password field has a max character length of 25, coincidentally the password the I’ve previously created for the web portal is longer than that, so I’m forced to now go change my password length to 25 characters or below.