We run a Christmas Event and we love this service for taking calls for our event. Our onboarding specialist was extremely helpful and I feel went out of her way to help us save money. The app itself is easy to understand. I’m struggling with the app sending me a notification if there is an escalation, but it could be something I’m doing wrong. The responsiveness of our account manager, “Ivana” alone gives this service 5 stars.

They finally got notifications to work which was a problem. I’m sure all the answering service people are great and sweet but the app is horrible. There’s no transcript, no way to listen to first call messages, more than half the time information is wrong, they will have it listed as church is calling when it’s really cemetery and have limited notes so you barley know what you’re calling back for it makes us look unprofessional. If they aren’t going to give better in depth notes they need to give us the ability to listen to the calls ourselves or at least have a transcript so we can be prepared before calling. The app itself is not visually appealing for one but also unorganized. Sorry but the extra pretty penny is worth it to spend on ASD if you care about your business and professionalism. I’d rather take all the calls myself at this point than having to stress out because we never get accurate or all the needed information.

Major issues with the basic functionality of this app. It doesn’t do the basic task of notifying the on call clinician, and also doesn’t have any of the additional functions they claim to have such as call forwarding. The app doesn’t make a sound notification when a page comes through, sometimes because the app signs you out or inexplicably sometimes the alerts are silent even when phone volume is on max. The only work around is a single phone call form an operator - which might be 2 minutes later, 15 minutes later, or not at all. Unreliable service that makes being on call 100x more stressful because you’re just sitting there worried you will miss the page. What’s the point of a paging app that doesn’t make a peep?

If I could give this zero stars, I would. We were forced to use this app for our on-call process. It repeatedly signs you out. It often tells me the password that I tried to enter is incorrect(even though I am using the same one as always). It is such an impediment to actually delivering care to patients. I cannot say enough bad things about this. I don’t know who is paying off our system to get them to use this app, but it is absolutely atrocious. We would be better off having carrier pigeons try to deliver messages to us in the middle of the night. if you are a physician, and you have any control over it, please do not fall for using this app. I promise you you will regret it.